Call Center Agent

Description

Roles & Responsibilities

• Report daily to the Call Center Supervisor and Senior Call Center Operator for task assignments.
• Provide technical, commercial, and billing support to clients through phone, social mediac hannels and email.
• Diagnose and resolve customer issues by guiding them through problem-solving steps and offering solutions.
• Follow up on customer feedback and suggestions, ensuring timely updates and resolutions.
• Escalate unresolved issues to the appropriate internal team for further assistance.
• Accurately document call logs and issues in the ticketing system, maintaining thorough records.
• Submit daily reports to management, detailing the number of call logs and tickets opened and closed.
• Assist with additional tasks as assigned by management to support overall operations.

Requirements

Job Requirement

• Must have a completed Bachelor's degree in any field, and customer service experience is preferred.
• Technical experience or an IT background in areas such as networking, software support, or troubleshooting is advantageous.
• Ability to remain calm and respectful under pressure when addressing customer inquiries.
• Exceptional customer service skills, with a strong focus on effective problem resolution.
• Good command of English (both written and verbal) is preferred.
• Excellent verbal and written communication skills, ensuring clear and professional interactions.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.

Benefits

Uniform Provided

Salary + Allowance

Career Growth Opportunities