Sales Operations Associate

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Join First-Class Solutions, a leading and constantly evolving translation, interpreting, and visa case consultation firm in the kingdom, to bring smile to customers being part of an elite team to carry out the following duties:

Duties & Responsibilities

• Provide courteous and relevant salutation and introduction to clients, primarily international NGOs, gov’t agencies, and private sector.
• Access clients’ needs, collect necessary information to produce official quotations to submit via email and other authorized platforms.
• Build strong relationship with clients from the start of the Customer Journey to after-sale support by value proposition and trust on quality, and circumstantial flexibility.
• Coordinate with internal and external resources to explore and identify most cost-effective and capable personnel for each project undertaking and deployment.
• Negotiate pricing, make necessary and timely and proactive adjustment in response to client’s budget constrain using strategic communication with clients.
• Ensure project and personnel are properly and adequately informed about deadlines, locations, and client-specific requirements, and have necessary project documents in hands.
• Visit project site / meet assigned team prior to official conduct, when necessary, to confirm suitability, address uncertainty, or resolve minor to major debilitating issues.
• Share related information and coordinate with related team members of other department as part of the workflow and report daily results to the company-designated database entry point.
• More duties as the client-centric team evolve.

Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Public Relations, Tourism, or a related field.

Work History

• Operations, or front office support. for 2 years

General & Technical Skills

• Computer competency in Word, Excel, Outlook, and other common tools.
• Familiarity with CRM platforms like Odoo or Salesforce.
• Basic analytical skills to assist with reporting, tracking, and improving sales operations.

Soft Skills

• Good business communication skills in writing and speaking.
• Ability to adopt, learn, and provide solutions in a constructive and proactive fashion with diverse types of clients and colleagues.
• Careful attention to detail and accuracy in handling sales data and documentation
• Ability and willingness to acknowledge errors and accept guidance from colleagues and managers without holding a grudge.
• Excellent organizational and time‑management skills to manage multiple tasks and priorities effectively.
• Willingness to support mission duties and operational needs in Phnom Penh and provinces when required.