Head of Operations Department

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Location: Head Office

Duties & Responsibilities

• Strategic Leadership
• Support the CEO in developing and executing the company's strategic plans and business objectives.
• Lead cross-functional teams to achieve organizational goals and improve business performance.
• Act on behalf of the CEO when delegated.
• Finance & Corporate Governance
• Oversee finance, accounting, budgeting, cash flow management, and financial reporting.
• Ensure compliance with CIFRS, tax regulations, and statutory requirements.
• Monitor financial performance and provide recommendations to improve profitability and efficiency.
• Operations & Business Performance
• Oversee daily operations and ensure efficient, cost-effective business processes.
• Manage insurance operations, including policy administration, renewals, claims, customer service, and reporting.
• Monitor KPIs and implement continuous improvement initiatives.
• Risk, Compliance & Internal Control
• Ensure compliance with regulatory requirements, company policies, and industry standards.
• Lead risk management and business continuity initiatives.
• Maintain effective internal controls and governance practices.
• Human Resources & Administration
• Oversee recruitment, performance management, payroll, employee development, and labor compliance.
• Manage administration, procurement, and company assets.
• Foster a high-performance culture and build organizational capability.
• Reporting & Stakeholder Management
• Prepare and review management, operational, and financial reports.
• Support Board, regulatory, and management reporting requirements.
• Maintain strong relationships with regulators, partners, customers, and other stakeholders.

Languages

• English - Good
• Khmer - Good

Qualifications

• Master's Degree is preferred
• Bachelor's Degree in business administration, Finance, Insurance, or a related field

Work History

• Operations management within the insurance or financial services sector, with a preferred focus on microinsurance for 5 years

General & Technical Skills

• Strong understanding of microinsurance products, market dynamics, and regulatory environments.
• Proven leadership skills with experience managing cross-functional teams.
• Strong analytical and strategic thinking skill and Strong written and oral communication skills in both English and Khmer.

Soft Skills

• Excellent analytical, problem-solving, and decision-making abilities.
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.