Sales Supervisor

Job Description

1. Sales Leadership & Team Management

• Lead, supervise, and motivate Sales Executives to achieve individual and team sales targets.
• Monitor daily sales activities and team performance.
• Conduct regular coaching, guidance, and on-job training for sales staff.
• Support recruitment, onboarding, and performance evaluation of sales team members.
• Ensure discipline, professionalism, and compliance with company policies.
• Prepare sales duty roster and rotation schedules for project locations and sales galleries.

1. Sales Planning & Target Achievement

• Implement sales strategies and action plans assigned by management.
• Drive team performance to achieve monthly, quarterly, and yearly sales targets.
• Monitor sales pipeline, customer database, and lead conversion.
• Analyze sales performance and provide improvement recommendations.
• Conduct market research and competitor analysis to support business strategy.
• Follow up on potential customers and key accounts to support sales closing.

1. Customer Relationship & Sales Closing

• Support sales team in handling VIP customers and difficult cases.
• Ensure timely follow-up with customers from all sales channels.
• Assist team members in negotiation and closing sales deals.
• Maintain strong relationships with customers, agents, and business partners.
• Ensure high customer satisfaction throughout the sales process.
• Coordinate with Legal, Finance, Marketing, and Operations teams for smooth sales transactions.

1. Marketing & Sales Promotion Support

• Coordinate with Marketing Team on project campaigns, promotions, and sales events.
• Review and support creation of sales content for Facebook, Telegram, TikTok, and other social media platforms.
• Monitor online inquiries and customer engagement activities.

1. Site Visit & Operational Support

• Supervise customer site visits and ensure professional customer experience.
• Support transportation arrangement and customer coordination when required.
• Ensure sales galleries, show units, and project sites are properly maintained and ready for presentation.
• Work on rotation across project locations, sales galleries, and company events based on operational needs.

1. Reporting & Administration

• Prepare daily, weekly, and monthly sales performance reports.
• Monitor customer booking status, payment follow-up, and documentation process.
• Maintain accurate sales records and customer databases.
• Submit sales forecasts and activity reports to management.
• Attend management meetings and provide sales updates.

Job Requirements

• Bachelor degree in Business Administration, Marketing, Management, or related field is preferred.
• Minimum 2 - 4 years experience in sales, preferably in real estate industry.
• Strong leadership and team management skills.
• Good analytical and reporting skills.
• Knowledge of social media content creation.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work under pressure and achieve targets.
• Good teamwork and interpersonal skills.
• Willing to travel and work flexible schedules