Customer Service Executive

Job Overview

Job Location: Thaketa Township

Type of Business/Product: Logistics Industry

Gender: Male/Female (1)

Job Ref No.: 21P1765

Salary: 1,000,000kyats

Job Requirements

• Bachelor’s degree in Business, Logistics, Supply Chain, or a related field.
• Minimum 2-3 years of experience in Customer Service, Freight Forwarding, or Shipping operations.
• Strong knowledge of sea export and import processes.
• Proficiency in shipment management systems, such as Sysfreight, and Microsoft Office (Excel, Word, PowerPoint).
• Excellent communication and negotiation skills to liaise effectively with customers and carriers.
• Strong problem-solving skills and the ability to handle customer issues promptly and professionally.
• Ability to multitask, manage time effectively, and meet deadlines under pressure.
• High attention to detail and organizational skills.
• Proactive mindset with a focus on customer satisfaction and operational excellence.

Job Descriptions

• Manage sea export and import shipments, including booking reservations and securing space with carriers.
• Negotiate space availability between customers and carriers to meet shipment requirements.
• Coordinate booking arrangements, from receiving bookings to vessel loading, issuing B/L, invoicing, and payment collection.
• Input shipment details into Sy freight for Sea Export, Insurance, and General Jobs to ensure timely invoicing.
• Issue invoices accurately and coordinate with customers, carriers, and the Finance Department for payment transfers.
• Follow up on outstanding payments and act as a liaison between customers and the Finance team.
• Monitor carrier schedules, update customers on vessel connections, and handle any schedule changes or delays.
• Communicate effectively with customers, carriers, and internal operations teams for shipment updates or issue resolution.
• Resolve any problems that arise with customers or POD (Port of Discharge) agents efficiently.
• Prepare and submit weekly and monthly reports for sea export and import shipments to the CS-Manager.

Working Hours: 9:00 am to 5:00 pm

Holidays:  Saturday, Sunday & Public Holidays

Benefits: Ferry will be provided.

How to Apply: Please email to cv@vacjobsearch.com with your Microsoft Word CV file and job title and job ref no. in subject line.

Hotline: 01-8395921,09-765395921