Senior Enablement & Digitalization Specialist

Job Purpose

Drive the adoption of digital platforms, process improvements, and automation initiatives to enhance operational efficiency, customer experience, and data-driven decision-making across Enterprise business functions. Collaborate with business and technology teams to ensure digital solutions are successfully implemented, adopted, and continuously improved.

Job Responsibilities

Digital Adoption & Enablement 

• Support rollout and adoption of CRM, self-service portals, dashboards, workflow systems, and AI-enabled solutions. 
• Coordinate onboarding, training, communications, and adoption activities. 
• Monitor adoption KPIs and improve user experience. 
• Promote digital-first ways of working and support change management.  

Process Improvement & Automation: 

• Identify opportunities to simplify, standardize, automate, and digitize processes. 
• Gather requirements and coordinate solution development. 
• Support automation, reporting, UAT, and post-implementation reviews. 

Data, Reporting & Governance 

• Maintain dashboards, KPI trackers, project reports, and action logs. 
• Ensure data accuracy and compliance. 
• Track project progress, risks, issues, and benefits realization. 

Cross-Functional Coordination: 

• Coordinate stakeholders and monitor milestones, dependencies, and escalations.

Job Requirements

• Bachelor degree in Business Administration, Information Technology, Computer Science, Telecommunications, Digital Business, or related field. 
• Certification in Project Management, Agile, Business Analysis, Digital Transformation, or Data Analytics is an advantage. 
• 2-4 years of experience in digital transformation, project coordination, business operations, process improvement, customer experience, or ICT/telecommunications environments.
• Experience with CRM systems, reporting tools, workflow platforms, or digital solutions.
•  Digital adoption, process improvement, and automation knowledge. Proficiency in Microsoft 365, Excel, PowerPoint, Power BI, CRM, and workflow tools. Strong analytical, coordination, stakeholder management, communication, and business writing skills.