Account Director

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

JOB CATEGORY: Digital Marketing and Advertising Agency

Department: Client Services & Account Management

Working Days: Monday – Friday

Working Hours: 9:00 AM – 6:00 PM (Monday – Friday)

Report to: Managing Director

The Account Director is responsible for leading and growing the agency's key client portfolio, ensuring the delivery of high-quality integrated digital marketing and advertising solutions that achieve client business objectives. This role oversees client relationships, account strategy, campaign delivery, team leadership, and revenue growth while working closely with the Managing Director to drive business development, client satisfaction, and agency profitability.

Duties & Responsibilities

• Client Relationship Management
• Serve as the senior point of contact for key clients, building strong, long-term, and trusted partnerships.
• Develop a deep understanding of clients' businesses, industries, competitors, and marketing objectives.
• Lead regular client meetings, business reviews, and presentations to report performance and recommend improvements.
• Manage client expectations, resolve escalated issues, and ensure high levels of client satisfaction and retention.
• Account Strategy & Planning
• Lead the development of integrated digital marketing and advertising strategies aligned with client goals.
• Translate client briefs into clear strategic direction and briefs for creative, media, and digital teams.
• Prepare annual and campaign-level account plans, including objectives, timelines, budgets, and KPIs.
• Business Development & Revenue Growth
• Identify opportunities to grow existing accounts through upselling, cross-selling, and new service offerings.
• Support the Managing Director in new business pitches, proposals, presentations, and client acquisition.
• Achieve assigned revenue, profitability, and client growth targets.
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
• Campaign & Project Delivery
• Oversee end-to-end execution of campaigns and projects, ensuring delivery on time, within scope, and on budget.
• Coordinate with creative, media, digital, content, and production teams to deliver high-quality work.
• Review campaign deliverables, reports, and presentations before submission to clients.
• Ensure campaign performance is tracked, analyzed, and optimized against agreed KPIs.
• Team Leadership & Development
• Lead, coach, and supervise the account management team, including Account Managers and Account Executives.
• Allocate workloads, set clear objectives, and monitor team performance.
• Identify training needs and support the professional growth and development of team members.
• Foster a collaborative, accountable, and client-focused team culture.
• Financial Management & Reporting
• Manage account budgets, quotations, cost estimates, and billing in coordination with Finance.
• Monitor account profitability, resource utilization, and scope changes to protect agency margins.
• Ensure contracts, scopes of work, and client approvals are properly documented.
• Prepare regular reports on account performance, revenue forecasts, and client status for the Managing Director.

Benefits

• Competitive salary based on experience and qualifications.
• Public holidays and annual leave in accordance with Cambodian Labour Law.
• NSSF registration and coverage as applicable.
• Professional development and career growth opportunities.
• Collaborative and professional working environment.
• Seniority Pay

Languages

• Khmer - Fluent
• English - Fluent

Qualifications

• Bachelor's Degree in Marketing, Communications, Business Administration, or a related field.

General & Technical Skills

• Minimum 6–8 years of experience in account management or client services within a digital marketing or advertising agency, including at least 2–3 years in a senior or leadership role.
• Proven track record of managing key accounts, growing revenue, and leading integrated campaigns.
• Strong knowledge of digital marketing channels, including social media, paid media, SEO/SEM, content, and performance marketing.
• Proficiency in Microsoft Office and presentation tools, with familiarity in digital analytics and project management platforms.
• Excellent command of Khmer and English, both written and spoken.

Soft Skills

• Client relationship management and strategic account planning.
• Leadership, coaching, and team management.
• Business development, negotiation, and presentation skills.
• Strong communication and interpersonal skills.
• Strategic thinking, problem-solving, and decision-making.
• Commercial acumen and financial management.
• Ability to manage multiple accounts and priorities under tight deadlines.