Strategic Account Manager

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform.

We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that span borders and cultures and results in incredible value for Agoda, our partners, and our customers.

The Opportunity

As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth.

A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.

In This Role, You'll Get To

• Build and own the long-term relationship (through proactive and reactive engagement) between Agoda and their strategic and/or key accounts (comprised of top producing hotel partners).

• Be responsible for the maintenance and improvement of the performance of your accounts, typically from a portfolio of the top producing properties in Hong Kong.

• Proactively engage Agoda's supply partners, utilizing exemplary Strategic Account Management (SAM) approaches and practices to drive mutual growth and maximize value.

• Actively manage supply partners, providing consultative services and tailor-made solutions to hotel partners to improve mutual revenue growth.

• Demonstrate a data-driven and consultative approach to prioritizing tasks and delivering pitches that lead to high conversion for each hotel partner.

• Maintain meaningful and high-frequency engagement with supply partners, including a minimum of one face-to-face interaction per quarter.

• Respond to the needs and requests of hotel partners in a timely and effective manner.

• Be capable of handling both input and output KPIs and achieve individual KPIs with minimal supervision from an Area Manager.

What You'll Need to Succeed

• Bachelor’s degree.

• Minimum 3 to 5 years of experience in business development and/or account management.

• Strong interpersonal skills and the ability to influence both external and internal stakeholders.

• Experience in internet/e-commerce preferred.

• Strong analytical and problem-solving skills.

• Team player with a professional "get it done" attitude and work ethic.

• Proven success in acquiring, building, and maintaining long-term customer relationships.

• Adapt well to change and be able to work in a fast-paced environment.

• Ability to create new and innovative ideas.

• Strong proficiency in English.

It's Great If You Have

• MBA or Master’s degree.

• Experience in the travel industry.

Location: Hong Kong SAR

Department: Strategic Accounts Management (SAM)
Function: Account Management / Business Development
Industry: Online Travel / E-commerce / Hospitality

Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.

Discover more about working at Agoda

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.