SENIOR CUSTOMER SERVICE (Female)

● Bachelor Degree of Sales and Marketing, Public Relation, Tourism or equivalent.
● At least 3-year experience in providing Customer service, Sales Skills and
Cashier, Lead and Manager team.
● Knowledgeable of how to close deal, find opportunity to growth revenue, schedule
an appointment on behalf of doctors and MS-Offices Excel proficiency.
● Willing to work on a rotating shift with dedication, flexibility and honestly.
● Maintains a courteous, professional, and compassionate manner in all workplace
interactions with clients and colleagues.
● String command of English both in writing and verbal communication.
● Pleasant appearance, dynamic and friendly.
● Ability to work under pressure.

● Achieve and exceed monthly, quarterly, and annual sales goals by managing the entire
sales cycle, from prospecting to closing the deal.
● Oversee and monitor daily sales operations to ensure service quality and
operational excellence.
● Research and identify new lead sources through online platforms, referrals, and
business directories.
● Monitor and track sales KPIs on a weekly, monthly, and quarterly basis, providing
insights and recommendations to management.
● Welcoming customers, fully comply with Health, Safety, Environment, and
Quality policies of the company.
● Receive and record customers' inquiry/complaint record in ISO forms.
● Be able to manage appointment bookings and confirmations to ensure smooth
customer flow based on an available schedule of doctors.
● Be able to issue quotation and negotiate with customers to be well understood
before undergo any operation.
● Address customer inquiries, provide accurate information promptly.
● Handle and resolve customer complaints with professionalism and empathy,
escalating complex cases when necessary.
● Maintain accurate records of sales activities, sales data, client information, and
report to management.
● Supervise, motivate, coach, and support the customer service team to achieve
performance goals.
● Prepare and analyze regular reports on call performance, customer feedback,
complaints, and team productivity.
● Other tasks will be assigned by line manager.