IT and Administration Officer

Workplace Circumstances

• Environment: Office
• Languages: English
• Location: Phnom Penh

Position Summary

Contract length: Unspecified Duration Contract (UDC).

Role purpose

The Administration and IT Officer ensures timely support for administration, office management (30%), and IT systems (70%) at the country office (CO) and extends this support to project and field offices. Key responsibilities include providing office and administrative support services, overseeing IT systems and network operations, offering helpdesk and troubleshooting support, ensuring IT security, and performing data/information backups in accordance with SCI standards and procedures. Additionally, the officer is responsible for capacity building. In the event of a major humanitarian emergency, the role holder is expected to work outside the normal role profile and adjust working hours as needed.

In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly such participate in the emergency response team and carry out responsibilities outlined in the ERT Operation Platform and/or assigned by the line manager.

Benefits

• International mentoring and professional development to support your growth and career aspirations
• Group personal accident insurance for staff member and in-patient health insurance for staff member and their dependents
• Provident fund (10%), seniority indemnity payment, 13th month salary, medical allowance, and phone card allowance
• 26 weeks full pay of maternity leave and 2 weeks full day of paternity leave
• Full Government public holidays and 18 days annual leave
• Working hour is 37.50 per week from Monday to Friday
• Flexible working hours

Languages

• English - Fluent

Qualifications

• Bachelor's Degree in Computer Science and Engineering or equivalent

Work History

• Professional experience in the field of Information technology with a solid skill of system/ network administration for 3 years as a minimum
• Practical experience in office administration, office management, and/or administration related roles and road safety management for 2 years as a minimum

General & Technical Skills

• Certification of Office Administration or Public Administration
• Certification of Microsoft Certified IT Professional (MCITP) is a plus
• Demonstrate working experience with Microsoft Windows Server 2012/ 2016 and its network services such as Active Directory, DHCP, DNS, Print Server, File Server, WDS, WSUS, Microsoft Office 365 configuration as well as its collaboration tools
• Ability to train end-users the use Microsoft Office 365 features
• Technical knowledge in Virtualisation environment (Microsoft Hyper-V and VMware)
• Technical knowledge of cloud computing on Azure, AWS
• Demonstrate working experience with switch, router, VPN, firewall and PABX configuration i.e. on MikroTik, FortiGate…
• Strong oral and written communication skills in English

Soft Skills

• Ability to plan and organize a substantial workload that includes complex, diverse tasks and responsibilities in both development and emergency contexts
• Strong, flexible, collaborative interpersonal skills with the ability to lead during through periods of change analytical, with demonstrated ability to make difficult decisions
• Ability to perform system administration tasks within network and server system
• Ability to priority workload
• Sound knowledge of system troubleshooting
• Demonstrate strong skills on client focus and customer service
• Passionate to learn new technologies for continuous self-development and effective personal work practices
• Willing to participates and cooperate with other team members in achieving team objectives, as well as shares expertise, knowledge, and information for the benefit of all
• Ability to relate with people through effective interpersonal and communication skills
• A commitment to the mission, vision and values of Save the Children