Customer Service Executive

• Education: Bachelor degree
• Language: English (must), Thai (would be advantage)
• Experience: 3 Years in freight forwarder services
• All staff need to find new customers & new opportunities as per the company business plan
• Well know customs regulations and road or transport condition
• Good at working as a team and optimistic thinking
• Can present company services to customers or explanation once they need clarify details
• Cross border services (corporate with operation team.)
• In-transit services Land-sea, Land-air services.
• Monthly Report and report to Dept head and Country manager

Benefit

• Salary range: 600$ - 700$
• NSSF
• Uniform
• National holiday follow by Ministry

FOR IMPORT

1. CONSOLE

• DOC checking when received the pre-alert doc from Agent
• Every single word needs o check with MBL-HBL data
• Checking for the cargo connecting info.
• Have created Job No. Cash Invoice, Debit Note, Release Order
• If the shipment needs to collect by Ocean Freight in Phnom Penh, need to issue an Invoice and follow up with the customer till the payment clears.
• Manifest Checking before submitting the customs manifest.
• If an amendment issue occurs, need to follow up and support the agent /cnee/carrier /in order to avoid cnee will not face huge penalties with the customs house.
• Have to send ARRIVAL NOTICE by MAIL or by PHONE to the authorized person of cnee.
• Document prepare for Box owner release order and Feeder release order
• Settle the console charges to the respective carrier once the vessel arrives
• Issue the RO to cnee on the ce vessel arrived when cnee presented the relevant doc.
• Have to send shipments status to respective agent.
• Need to follow up till cnee clears the cargo from the port or warehouse. Then, report back the to agent.
• Check & confirm the data for Console Docs sent from POL.
• Pass to Operation for necessary action

• Nomination/Routing Order
• After receiving the Routing order booking from Overseas Network, check the Shipper details S/C no. and nominated carrier.
• Contact the shipper and get Booking Order and check the cargo ready date
• Then check the validity of S/C no. and get the sailing schedule from carrier
• Provide Booking Advise and schedule to overseas office.
• Also provide a sailing schedule to the shipper.

• CS & Documentation
• Prepare a Booking Note and send it to carriers for cargo space booking.
• Once the carrier accepts the booking, pass information to the shipper for issuing Booking Note at Carrier.
• Monitor & solve the problem for booking & Container release matters between shipper and carrier.
• Check the POD office of the B/L issuing procedure.
• Once the container arrives in CY, request a Shipping Note from the shipper and prepare a draft HBL.
• Prepare Shipping Note and send to the carrier for draft MBL preparation.
• Pass shipment information to the accountant for preparation of Cash Invoice & DN for B/L fee & handling fee.
• Once the shipper confirms the draft HBL, issue Original to the shipper and collect the respective B/L & seal fee.
• To issue MBL from the carrier.
• Send final sailing advice, HBL, MBL & DN for handling fee to the POD office
• Send mother vessel connecting information to shipper.
• Check cargo arrival status with the POD office.
• Assist Accountant for Agent SOA matter.

• Import – Export FCL
• Check & confirm HBL & MBL data for POL office to match with Cambodia Inbound-outbound SOP.
• If need to amend, inform POL office for Cambodia Inbound SOP and request to amend before ETA PNH, SIH.
• Once receive the confirmed docs, pass them to operation staff for further process

• DDU shipment Handling
• After receiving shipment information from Operation Dept; get HBL & MBL from the POL Office.
• Check & confirm HBL & MBL data to match with Cambodia Inbound SOP.
• If need to amend, request to amend before ETA PNH, SIH port.
• Once receive the confirmed docs, pass them to Logistics Dept; for further process.

• CUSTOMER SERVICE
• Rate filling for both export & import /inland/sea freight/air freight agent inquiry or customer direct.
• DDU/DDP/EX-WORK shipment cargo handling
• After-sales service cargo handling
• Cargo Insurance arrangement
• Problem Solving
• Reporting (Shipment Slip/Summary Report/Network Agent Report)
• DOC filling both exp and import
• All staff need to find new customers & new opportunities as per the company business plan