FHSU Program Coordinator

Workplace Circumstances

• Environment: Educational (schools / universities etc.)
• Languages: English
• Location: Phnom Penh

Position Summary

Supervisor: Director of Global Partnerships, FHSU (Hays, Kansas)

Site Relationship: Embedded on the AUPP campus; works in close daily coordination with AUPP

leadership, faculty, and staff

Employer of Record: American University of Phnom Penh

Fort Hays State University (FHSU) and the American University of Phnom Penh (AUPP) seek a dynamic, resourceful, and highly adaptable professional to serve as the FHSU Program Coordinator on the AUPP campus in Phnom Penh, Cambodia.

This position is unlike a typical on-campus coordinator role. The FHSU Program Coordinator will be the sole daily, physical representative of FHSU at one of its most important international partner campuses — working independently on-site in Phnom Penh while reporting to a supervisor and functional teams thousands of miles away in Hays, Kansas. Success in this role depends on the ability to operate confidently and effectively across a significant time zone gap, translate between two distinct institutional cultures and systems, and build genuine trust and credibility with AUPP leadership, faculty, and students — all while remaining accountable to FHSU's policies, expectations, and reporting lines.

This is a professional-level position. While it is designed as an accessible entry point for a talented early-career professional, it is not an entry-level role in terms of expectations: it requires sound independent judgment, discretion in ambiguous situations, strong self-direction, and the maturity to represent FHSU credibly to external partners without daily on-site supervision. The successful candidate will need to make real-time decisions on the ground, know when and how to escalate issues to FHSU, and manage competing priorities from two institutions simultaneously — often outside of a standard overlap in working hours.

Duties & Responsibilities

• Recruit, Admit & Transition
• Represent FHSU at recruitment events, open houses, information sessions, and student outreach activities at AUPP and, as needed, in the broader Phnom Penh community.
• Support application workshops and help prospective students navigate the FHSU application and admission process.
• Support the design and delivery of orientation programming for new AUPP–FHSU dual-degree students.
• Assist students interested in transitioning to the FHSU campus in Hays, Kansas, by connecting them with information and resources related to academics, scholarships, housing, and campus life.
• Help identify and cultivate the pipeline of AUPP undergraduate students into FHSU graduate and MBA programs, in coordination with FHSU academic and recruitment partners.
• Advise
• Serve as the primary on-site academic advising resource for FHSU–AUPP dual-degree students, across multiple programs and disciplines.
• Provide proactive, early-alert outreach to students experiencing academic challenges and connect them with appropriate resources.
• Maintain accurate advising records in FHSU systems and follow FHSU academic policies and procedures.
• Participate in ongoing training and regular consultation with FHSU advising professionals to ensure
• consistent, accurate guidance despite the distance and time difference. Retain & Support
• Serve as the first point of contact for students navigating FHSU systems and processes, troubleshooting routine issues, and escalating appropriately when FHSU involvement is required.
• Identify recurring student needs, systemic barriers, or process gaps, and communicate them clearly and proactively to the appropriate FHSU and AUPP partners.
• Partnership Liaison & On-Site Presence
• Maintain a consistent, professional, and relationship-centered FHSU presence on the AUPP campus, building trust and credibility with AUPP students, faculty, staff, and leadership.
• Serve as an operational point of contact between FHSU and AUPP on day-to-day partnership matters, including communication, event coordination, and information-sharing.
• Support coordination and logistics for FHSU faculty, staff, and leadership visits to AUPP.
• Exercise sound judgment in managing time-sensitive matters independently, escalating to the FHSU supervisor when appropriate, given the time-zone gap between Phnom Penh and Hays, Kansas.

Languages

• English - Fluent

Qualifications

• Bachelor's Degree

General & Technical Skills

• Strong written and verbal English communication skills.
• Ability to work full-time on-site at AUPP in Phnom Penh, including regular engagement outside standard local working hours to coordinate with FHSU counterparts in Kansas.
• Experience working, studying, or living in a cross-cultural or international environment.
• Experience in academic advising, student affairs, international education, or recruitment.
• Familiarity with U.S. higher education systems and structures.
• Experience working within an organization that operates across multiple time zones or with distributed/remote supervision

Soft Skills

• Exceptional cross-cultural communication skills and demonstrated ability to work effectively within two distinct institutional cultures and systems simultaneously.
• Strong relationship-building skills, with the ability to earn trust and credibility with students, faculty, staff, and institutional leadership at a partner university.
• Flexibility and professionalism in navigating a work schedule that spans significant time zone differences between Cambodia and Kansas.
• Strong organizational and prioritization skills, with the ability to manage competing demands from two institutions.
• Clear, professional written and verbal communication skills, including the ability to represent FHSU credibly in public and institutional settings.