Community Engagement Officer

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Kampong Thom Province

Position Summary

Location: Kampong Thom (frequently travelling to Siem Reap)

Reporting to: Contact Centre and Community Marketing Lead

Probationary Period: 3 months

Contract Duration 12 months

The Community Engagement Officer’s purpose is to deliver effective strategies and activities to ensure strong community engagement and partnerships with community groups and individuals in 2 provinces-Siem Reap, and Kampong Thom. In particular, the role will seek and deliver increased engagement and referrals among potential and existing clients including women of reproductive age, youth, adolescents and people with disabilities. With effective strategies in place, the work of this role will result in increased demand for our services across all channels within the communities served. This role will also maintain MSIC local referral networks and relationships with NGO partners, and local authorities.

Duties & Responsibilities

• Community engagement activities
• Work with Marketing team to develop effective community activities and an annual work plan to increase engagement among target audiences across service delivery channels in the 4 provinces
• Implement, facilitate and/or join community activities to increase demand for contraception, safe abortion, and other sexual and reproductive health (SRH) services within the 4 provinces
• Request and complete any necessary authorisation process to be granted permission from local authorities for conducting community activities
• Engage and coordinate with community leaders, local health chiefs, key influencers and/or SRH advocates to promote our services
• Assist and support the implementation of local demand generation / marketing activities
• Partnerships, referrals and supervision
• Identify, and engage key referral agents, private provider partners, pharmacists, and potential small business owners for expanding referral networks within the 4 provinces
• Arrange regular visit based on list of potential referral partners within the 4 provinces
• Implement, facilitate or join activities/events strengthening referral networks
• Approach local Centre Manager for field trip planning
• Work with contact centre to assist referral clients in accessing sexual and reproductive health services at the local centre/clinics
• In liaison with the Marketing team, partners and/or join activities with local authorities, associations, clubs, and others working among our target audience
• Monitoring, evaluation, and reporting
• Conduct feedback surveys and submit post-activity reports including photo documentation after every marketing/promotional/community activity to inform future activities.
• Develop and improve supporting job aids and marketing materials for community mobilization
• Complete and submit Marketing Activities Report (MAR) every month.

Qualifications

• Bachelor's Degree is preferred

Work History

• Work experience for 2 years as a minimum

General & Technical Skills

• Proven experience in effective community engagement and/or partnership development
• College experience is preferred but not necessary
• Experience in working with community groups and individuals, including rural and remote areas
• Experience in implementing and facilitating activities in the community to raise awareness or promote services/products
• Experience in communicating key messages among potential clients and/or stakeholders
• Experience in supervising or training other volunteers and/or team members
• Effective communication through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
• Strategic thinker able to see the opportunities and threats to achieve relevant contact with new potential clients/partners in our communities
• Creativity in stimulating ideas and finding potential links between community activities and Marie Stopes’ work
• Comfortable and confident in liaising with key government departments and local authorities
• Confident in facilitating discussions on safe abortion and other sensitive topics among women and men, including youth and people with disabilities

Soft Skills

• Strong supporter of sexual reproductive health rights for all men/women, including abortion services
• Results focused - goes above and beyond
• Self motivational /Self Starter
• Team Player
• Driven and determined to deliver results
• Thinking ahead and taking action to make the most opportunities by finding optimal solution