Digital Project Manager

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Reporting Line: VP – Lubricants

Duties & Responsibilities

• Ensure compliance with company policies, rules, and code of conduct
• Monitor market trends and competitor activities to identify growth opportunities
• Develop and implement digital tool adoption strategies and roadmaps for TEWC
• Drive initiatives to increase product share within the TEWC network
• Develop and execute national TEWC network expansion plans
• Identify, evaluate, recruit, negotiate, and onboard workshop partners and franchisees
• Conduct market and territory analysis to identify growth opportunities
• Deliver annual network growth targets
• Develop and implement operating manuals, SOPs, safety standards, and branding guidelines
• Conduct audits and performance reviews to ensure service quality and operational consistency
• Monitor and implement corrective action plans for underperforming workshops
• Build and maintain strong relationships with workshop owners and stakeholders
• Ensure compliance with company policies, operational standards, and brand requirements
• Develop partner engagement initiatives and resolve operational or commercial issues
• Monitor and analyze sales performance and report to senior management
• Drive revenue growth, market penetration, and profitability through targeted initiatives
• Design and deliver training programs for workshop owners, managers, and technicians
• Strengthen technical skills, customer service, sales effectiveness, and continuous improvement practices
• Provide training on general car maintenance beyond quick lubricant changes
• Ensure consistent delivery of brand standards and service commitments
• Address customer feedback, resolve service gaps, and improve retention and loyalty
• Collaborate with marketing on promotional campaigns and local business development
• Plan and manage annual budgets for TEWC development, renovation, and digital projects
• Lead workshop setup, renovation, expansion, and digital transformation projects
• Manage ad-hoc projects assigned by senior management
• Coordinate cross-functional teams to deliver projects on time and within budget

Languages

• Khmer - Fluent
• English - Fluent

Qualifications

• Bachelor's Degree in business administration, Marketing, Engineering, Automotive Management, or a related field
• Master's Degree is preferred

Work History

• Management experience for 2 years as a minimum
• Marketing and operations experience in automotive or workshop chains; mechanical experience for 3 years is preferred

General & Technical Skills

• Technical Skills: Business development, project management, market analysis, and partner acquisition
• Knowledge: Solid understanding of the Cambodian market, commercial business awareness, and service chain management
• Language Skills: Khmer (proficient); English (proficient)