Clinical Quality Assurance Officer

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Location: Phnom Penh (regular field travel)

Reporting to: Clinical Director

Probationary Period: 3 months

Contract Duration: 12 months

The Clinical Quality Assurance officer - MS Ladies is required to provide high-level clinical quality assurance and training support to the MSI Cambodia - MS Ladies service delivery channels. This role is responsible for ensuring high quality delivery of family planning, safe abortion and other sexual and reproductive health services to ensure MSI Cambodia clients are able to realise their plans to have children by choice and not by chance.

Duties & Responsibilities

• QA planning and support
• Adhere to all MSI Global Quality Assurance and Clinical standards.
• Develop individual clinical quality assurance plans and reports to continue to improve the offered services and share the learning points among practitioners.
• Routine review and follow up CQIA and CSS action tracker plan with evident based.
• Support to review and updating of clinical quality improvement tools and guidelines as necessary to ensure they meet MSI global standards.
• Conducting QA and coaching
• Conduct initial quality assessments and regular QA visits in line with the QA plan that include a competency assessment against the MSI framework, an internal audit using MSI guidelines, Continuous Supportive Supervision (CSS) and conducting an SBI feedback session to identify strengths and ways to improve it.
• Provide support with the annual external QTA assessment visits to all selected facilities and assist in coordinating the implementation of the recommendations provided by the MSI Medical Development Team and MSI Cambodia Medical Advisory Team.
• Conduct Competency Assessment (CA) regularly according to the approved action plan, ensuring the accuracy, completeness, and quality of all related services.
• Conduct follow up QA visits confirm improvements have been implemented and provide feedback/clarification using SBI approach to improve efficiency.
• Collate results of post clinical quality assessment visits and submit a report to summarise the positive changes as well as suggestions on how to accelerate the improvements.
• Incident Management
• Responsible for the overall clinical incident /products related incident management policy, including awareness across the organisation.
• Training
• Submit an annual training needs assessment plan derived from the CSS and internal audit process to the training coordinator to inform their development of a training plan.
• Assist in facilitating training sessions as required from set training plans or additional needs as required.
• Self-lead in learning QA tools or clinical guidelines from relevant sources and be a resourceful person to distribute those information with providers.
• Other task - MS Ladies Supporting
• Establish effective working relationship with MS Ladies in designated target areas.
• Collect reports from MS Ladies/MS Ladies Supervisors and submit to Database in timely manner.
• Ensure policies, clinical guidelines/protocols and clinical standards lead to the provision of high quality SRH services by MSI Cambodia service delivery channels.
• Set the highest example of fostering a non-judgemental environment where all services are available without discrimination for all clients who need them.
• Contribute to MSIC's annual planning, program design and strategic planning exercises.
• Attend other internal and external meetings as required.

Languages

• Khmer - Fluent
• English - Good

Work History

• Medical Doctor/ Medical Practitioner/ Senior midwife with at least experience in sexual and reproductive health, especially family planning and safe abortion services for 4 years

General & Technical Skills

• Registered with the Cambodia Medical Council (CMC) or Cambodia Midwifery Council (CWC).
• Fluent in Khmer both oral and written.
• English oral and written
• Strong experience in the development of quality assurance feedback mechanisms and development of no-blame culture in the health system.
• Demonstrate strong competency in interpreting, analysing, and using data for clinical quality provincial and local level.
• Evidence of ability to collate and feedback quality assurance data for decision making and evidence-based policy.
• Extensive experience in development and implementation of clinical quality assurance tools and instruments.
• Experience working with communities to raise awareness on health, safety, and quality standards.
• Ability to communicate fluently in English and Khmer with excellent report writing skills
• Ability to develop and implement effective work-plans
• Ability to manage and prioritise a demanding workload
• Computer literacy Word, Excell, power point
• Ability to multi-task

Soft Skills

• Strong supporter of sexual reproductive health rights for all men/women, including abortion services.
• Results focused - goes above and beyond
• Self-motivational/Self Starter
• Liability and acceptance to feedback
• Team Player