Relationship Manager – Payroll Business

JOB RESPONSIBILITIES

This role involves meeting and exceeding specific business objectives.

The Payroll Business Manager will work closely with cross-functional teams to promote and cross-sell the bank’s range of products and services, ensuring seamless payroll solutions for clients while maintaining high levels of customer satisfaction.

• Customer Relationship Management:
• Build and maintain strong, long-term relationships with existing payroll clients.
• Regularly engage with clients to identify opportunities for cross-selling other bank products and services, such as loans, credit cards, and investment products.
• Serve as the primary point of contact for clients' payroll needs, ensuring all inquiries are addressed promptly and effectively.
• Conduct regular meetings with key accounts to assess their satisfaction with services and identify areas for improvement.
• Business Development:
• Focus on acquiring new payroll clients and growing the bank’s payroll portfolio.
• Target new business from both existing clients and potential clients, ensuring that each payroll account meets business objectives.
• Promote and sell the bank’s payroll services and solutions, highlighting key benefits such as efficiency, security, and compliance.
• Cross-Selling Bank Products/Services:
• Identify opportunities to cross-sell the bank's full suite of products, including savings accounts, investment opportunities, credit facilities, insurance, and business loans.
• Educate clients on the benefits of using the bank for their broader financial needs, aligning solutions to their specific requirements.
• Market Insights and Strategy:
• Keep abreast of industry trends, competitor offerings, and regulatory changes in the payroll and banking sectors.
• Provide feedback to the bank’s product and strategy teams to help shape future payroll service offerings based on client needs and market demands.
• Reporting and Performance Monitoring:
• Monitor and evaluate the performance of the payroll business against set targets.
• Prepare and present regular reports on key metrics, such as the number of new accounts, growth in deposits, customer satisfaction, and cross-sell success.
• Team Leadership and Collaboration:
• Collaborate with cross-functional teams to ensure the successful delivery of payroll services and customer satisfaction.
• Provide guidance and support to junior staff or payroll specialists within the business unit, fostering teamwork and a culture of excellence.

JOB REQUIREMENTS

• Bachelor's degree in Business Administration, Finance, Banking, or a related field.
• 5+ years of experience in banking, financial services, or payroll solutions, with a focus on client relationship management or business development.
• Proven track record in meeting sales targets and building long-term customer relationships.
• Strong experience in managing payroll services or a similar client-facing role within a bank or financial institution.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficiency with banking software, payroll systems, and Microsoft Office Suite.