Student Services Administrator

Workplace Circumstances

• Environment: Educational (schools / universities etc.)
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Department: Student Services

Reports To: Student Data Manager

Location: DE MONTFORT UNIVERSITY CAMBODIA

Purpose of the Role

The Student Services Administrator plays a vital role in maintaining accurate and comprehensive student records, supporting the Student Data Manager, and assisting the university's administrative operations. This position requires a high level of attention to detail, organization, and collaboration with various teams, including academics, student services, and senior leadership.

Working Conditions: Standard office hours with occasional flexibility required for university events.

Duties & Responsibilities

• Student Information Management
• Maintain accurate and detailed records of student data, including enrolments, withdrawals, and fee payments, using the Classe365 student data system.
• Ensure the timely and accurate entry and updating of student information in compliance with university policies and relevant data protection laws.
• Assist the Student Data Manager in compiling reports and analyzing student data for institutional and regulatory requirements.
• Student Administration
• Collaborate with the Student Services team to handle student-related administrative tasks, such as issuing enrollment letters, transcripts, and certificates.
• Provide support for the student assessment cycle, including managing schedules, recording grades, and ensuring the integrity of assessment results.
• Assist with the processing of scholarships and other financial aid documentation.
• Collaboration with Academic Teams
• Work closely with academic staff to manage student assessment records and ensure timely reporting of results.
• Support academic teams in maintaining compliance with university guidelines on grading and recordkeeping.
• Administrative Support
• Support the Senior Leadership Team (SLT) with administrative tasks, including preparing reports, presentations, and correspondence.
• Assist in coordinating events, such as student orientation, graduation ceremonies, and other student-related activities.
• Monitor and respond to student queries, ensuring timely and professional communication.
• Compliance and Reporting
• Ensure adherence to data protection regulations and university policies in all aspects of data handling.
• Assist in audits and reviews related to student data management.
• General Duties
• Undertake any other duties relevant to the role as assigned by the Student Data Manager or Senior Leadership Team.
• Act as a point of contact for staff and students regarding student records and administrative queries.

Qualifications

• Bachelor's Degree in Administration, data management, or a related field

General & Technical Skills

• Proficiency in using data management systems, or similar platforms.
• Strong organizational skills with the ability to prioritize and meet deadlines.
• Excellent communication skills, both written and verbal.
• High level of accuracy and attention to detail in data entry and recordkeeping.
• Ability to handle sensitive information with discretion and integrity.
• Experience working in a higher education or academic environment.
• Familiarity with data protection regulations
• Proven ability to work collaboratively across teams.

Soft Skills

• Attention to Detail: Ensures high levels of accuracy in managing student records.
• Communication Skills: Effectively communicates with students, staff, and external stakeholders.
• Technical Proficiency: Demonstrates competence in using databases, spreadsheets, and student information systems.
• Problem-Solving: Identifies and resolves issues proactively and efficiently.
• Teamwork: Works collaboratively with student services, academics, and leadership teams.