Senior Franchise and Business Development Officer

• Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field.
• 2–3 years of relevant experience in business development, franchise support, retail expansion, or related functions.
• Good understanding of franchise pipeline management, site assessment coordination, market research, and FBD governance documentation.
• Able to prepare and review franchise documents, site assessment packages, market intelligence reports, and governance checklists with accuracy and completeness.
• Able to apply a site scoring matrix and produce structured site assessment summaries.
• Proficient in Microsoft Office, Google Workspace, CRM tools, and task management platforms.
• Good English and Khmer reading, writing, and communication skills.
• Demonstrates careful attention to data accuracy, document completeness, and filing discipline.
• Demonstrates professionalism and discretion in handling confidential business information.
• Pillar specialization may be assigned based on business needs and team structure.

JOB SUMMARY
The Senior Franchise and Business Development Officer handles the preparation, coordination, tracking, and follow-up of assigned franchise pipeline activities, site assessment support, market intelligence research, and governance documentation across all active FBD pillars. This role ensures assigned outputs are accurate, complete, properly supported, and ready for supervisor review, while supporting junior staff with research quality and documentation discipline.
JOB RESPONSIBILITIES

• Maintain 100% CRM data accuracy for assigned franchise leads, ensuring all contacts, interactions, application statuses, and follow-up schedules are updated within one working day of any activity.
• Prepare and revise franchise presentation materials, investor decks, application forms, and pipeline tracker entries using approved templates, accurate data, and professional formatting.
• Coordinate franchise applicant follow-up by tracking application progress, flagging stalled leads, and preparing status summaries for supervisor review.
• Compile site assessment input packages by organizing agency-sourced data, traffic counts, demographic information, competitor proximity data, rental terms, and site photos into structured assessment formats.
• Apply the site scoring matrix to assigned site evaluations, document scores clearly, flag key risk factors, and submit completed assessments to the Supervisor within agreed timelines.
• Maintain the expansion pipeline tracker with current status for all assigned sites, ensuring milestone dates, approval stages, and action items are always up to date.
• Conduct structured competitor monitoring, including store counts, pricing, menu changes, promotional activity, and new location openings, and update the market intelligence database monthly.
• Research consumer trends, location demand data, and white-space opportunities for assigned districts, and produce clear summary reports for supervisor review.
• Prepare governance documentation including committee meeting materials, compliance checklists, franchise obligation trackers, and approval logs, ensuring 100% completeness before submission.
• Identify documentation gaps, missing approvals, and compliance risks in assigned governance files, and propose corrections to the Supervisor before escalation.
• Review junior staff drafts and return structured written feedback on accuracy, format, data quality, and filing discipline to build output standards within the team.
• Perform other tasks as assigned.