Health Facilitator and Medical Coordinator

Workplace Circumstances

• Environment: Healthcare (hospitals, medical centers etc.)
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

We are looking for a qualified, empathetic, and dedicated candidate to join our core team as a Health Facilitator / Medical Coordinator. In this role, you will serve as the vital bridge connecting Cambodian patients with world-class healthcare services at Apollo Hospital in Kolkata, India.

Duties & Responsibilities

• Patient & Hospital Liaison: Act as the primary point of contact between Cambodian patients, medical specialists, and the administrative team at Apollo Hospital, Kolkata.
• Medical Coordination: Manage patient inquiries, coordinate doctor appointments, transfer medical records, and clarify treatment plans for patients.
• Hospital Ecosystem Knowledge: Develop a deep understanding of Apollo Hospital’s specialties, infrastructure, and international patient procedures to guide patients effectively.
• Travel & Visa Facilitation: Guide and assist patients through the medical visa application process, travel logistics, and accommodation arrangements.
• Reporting: Prepare and submit comprehensive monthly updates and progress reports to the hospital management team.

Benefits

• Training – In-House Programs
• Working Hours - Flexible
• Paid Leave – Annual

Languages

• Khmer - Fluent is required
• English - Good is required

Qualifications

• Undergraduate Degree as a minimum

Work History

• Customer Service / Patient Care / Healthcare Administration in Medical and Healthcare Services Providers for 1 to 2 years is preferred

Soft Skills

• Outstanding interpersonal skills with the ability to navigate sensitive medical situations with empathy, patience, and professionalism.
• High attention to detail, strong problem-solving skills, and the ability to manage documentation (visas, medical reports) efficiently.
• Must exhibit the highest level of integrity, confidentiality, and medical ethics.