Technical & Assistant to National Sales Manager

Job Description

JOB SUMMARY Technical & Assistant to NSM To support the National Sales Manager in achieving sales targets and business growth while providing technical support to customers, sales teams, dealers, and business partners. The position combines sales management, technical expertise, customer support, product development, and team coordination. MAIN RESPONSIBILITIES 1. Key Responsibilities A. Sales Management ● Assist the National Sales Manager in developing and implementing national sales strategies and plans. ● Support the achievement of monthly, quarterly, and annual sales targets. ● Monitor sales performance by region, customer, product, and sales representative. ● Identify new customers, dealers, distributors, and business opportunities. ● Maintain strong relationships with key customers and business partners. ● Support sales negotiations, quotations, tenders, and commercial proposals. ● Monitor competitors, market trends, pricing, and customer requirements. ● Visit customers and sales territories regularly to support business development. B. Technical Support ● Provide technical advice and product knowledge to customers and the sales team. ● Conduct product demonstrations, presentations, testing, and technical training. ● Assist customers in product selection, installation, operation, troubleshooting, and maintenance where applicable. ● Prepare technical specifications, product comparisons, proposals, and documentation. ● Coordinate with suppliers and technical teams regarding product specifications and technical issues. ● Handle customer technical complaints and ensure timely solutions. ● Keep up to date with new products, technologies, standards, and market developments. C. Team Support & Coordination ● Assist in managing and coaching the sales team. ● Support sales representatives in customer visits and important sales opportunities. ● Coordinate between Sales, Technical, Warehouse, Finance, Marketing, and Management teams. ● Help establish sales procedures, reporting systems, and performance tracking. ● Share product and technical knowledge with sales staff through regular training. D. Reporting & Analysis ● Prepare weekly and monthly sales and activity reports. ● Analyze sales performance against targets and identify gaps. ● Provide market feedback and competitor information to management. ● Track quotations, projects, customer opportunities, and sales pipelines. ● Provide recommendations to improve sales performance and profitability. E. Customer & Business Development ● Develop long-term relationships with key customers and strategic accounts. ● Identify potential projects and follow up from inquiry through closing. ● Participate in exhibitions, seminars, product launches, and customer events. ● Support the development of new products, markets, and sales channels. ● Ensure high levels of customer satisfaction and professional after-sales support. 2. Key Performance Indicators (KPIs) ● Achievement of monthly and annual sales targets. ● Sales growth and gross profit contribution. ● Number and value of new customers/projects. ● Customer retention and satisfaction. ● Conversion rate of quotations and opportunities. ● Sales pipeline and project follow-up. ● Response time to technical/customer issues. ● Sales team productivity and support effectiveness. ● Accuracy and timeliness of sales reports.

Job Requirements

● Bachelor’s degree in Business Administration, Sales & Marketing, Engineering, or a related field.
● 3+ years of experience in sales, technical sales, or business development.
● Experience in managing customers, dealers, distributors, or sales teams is preferred.
● Strong technical understanding of the company’s products.
● Experience in B2B sales, project sales, or technical products is an advantage.
● Good communication, negotiation, presentation, and problem-solving skills.
● Good knowledge of Microsoft Office, especially Excel and PowerPoint.
● Good command of English; Khmer is required. Other languages are an advantage.
● Willingness to travel within Cambodia when required.