Vision 26 Optical Manufacturing (Cambodia) LimitedToday

Assistant Marketing Supervisor

Format: onsite

Work type: full-time

Location:

Cambodia

Salary: Salary not disclosed

🔗 Vacancy from an ATS

Job description

Receive and process customer orders through various channels such as phone, email,
Verify order accuracy, ensuring all required information is captured, including product details, quantities, pricing, discounts, and shipping information.
Communicate with customers to resolve any order discrepancies, address inquiries, and provide order updates throughout the process.
Collaborate with internal teams, including PPC, Production, and Shipping, to ensure smooth order fulfilment and timely delivery.
Maintain accurate and up-to-date records of customer interactions, order details, and any special requirements or instructions.
Coordinate with vendors and suppliers to ensure the availability of products, resolve delivery issues, and provide accurate lead times to customers.
Process returns, exchanges, and cancellations promptly, ensuring all necessary documentation and approvals are obtained.
Assist in managing inventory levels by monitoring product availability, coordinating with the warehouse team, and making appropriate adjustments in the system.
Continuously strive to improve customer satisfaction by identifying areas for improvement in the order process and proposing solutions.
Stay up-to-date with product knowledge, pricing, promotions, and company policies to provide accurate information to customers and address inquiries effectively.