Head of Business Operations

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

We are strengthening our management team and expanding our B2B, B2C, dealer, workshop and corporate customer networks.

We are looking for a capable, hands-on and results-driven Head of Business Operations to lead our commercial growth and oversee daily business operations.

Duties & Responsibilities

• Sales & Business Development
• Lead and develop B2B and B2C sales teams.
• Drive profitable revenue growth and new customer acquisition.
• Develop corporate fleets, industrial customers, workshops, dealers and distributors.
• Build long-term partnerships and key customer relationships.
• Develop and execute monthly and annual sales plans.
• Business Operations
• Oversee daily business operations and coordinate Sales, Warehouse, Logistics, Finance and Administration.
• Improve operational efficiency, customer service and cost control.
• Ensure timely delivery, effective inventory coordination and smooth internal workflows.
• Implement SOPs and improve business processes.
• Project Management & Business Expansion
• Lead business development and expansion projects.
• Identify new market opportunities and strategic partnerships.
• Prepare project plans, budgets, timelines and performance reports.
• Ensure projects are completed with clear and measurable results.
• Leadership & Team Development
• Lead, coach and develop employees.
• Build a professional, accountable and collaborative working culture.
• Set clear targets, responsibilities and performance expectations.
• Resolve problems and ensure effective execution.
• Business Performance & Financial Discipline
• Monitor sales, gross profit, operating expenses and business performance.
• Coordinate AR follow-up with Finance.
• Improve customer profitability and working-capital discipline.
• Prepare weekly and monthly management reports.

Benefits

• Competitive salary based on experience
• Performance-based bonus
• Senior management responsibility
• Opportunity to lead business expansion
• Professional development and long-term career growth
• Supportive, performance-focused working environment

Languages

• Khmer - Good
• English - Good

Qualifications

• Bachelor's Degree in Business Administration, Management, Marketing, Finance, Engineering or related field.
• Master's Degree in or other relevant master's degree is preferred.

Work History

• Relevant professional experience for 7 years as a minimum
• Including in a management or team leadership role for 3 years as a minimum

General & Technical Skills

• Strong background in B2B sales, business development, distribution or commercial operations.
• Proven experience in managing teams, achieving sales targets and delivering business projects.
• Good knowledge of business operations, budgeting, cost control, KPIs and financial performance.
• Strong negotiation, problem-solving and decision-making skills.
• Experience in automotive, lubricants, spare parts, industrial products, FMCG distribution or related sectors is an advantage.
• Good communication skills in Khmer and English.
• Proficient in Microsoft Excel, reporting and business management systems.

Soft Skills

• High integrity and professional ethics
• Strong sense of ownership and accountability
• Action-oriented and able to deliver results
• Good judgment and financial discipline
• Respectful, fair and effective leadership
• Ability to listen, collaborate and solve problems
• Willingness to work hands-on with the team and customers
• Commitment to building a long-term business