Call Center Officer

1. Qualification & requirement:

• Hold Bachelor degree in Business Administration, Marketing, Communication or other relevant fields;
• At Least 1 year experience in sales, customer service or call center;
• Strong commitment to work with different types of customer;
• Be able to work overtime and weekends on a rotating shift basis;
• Good computer literacy in Ms Office;
• Good oral and written in Khmer and English;
• Good negotiation skills, interpersonal skills, and problem solving skills;
• Be friendly, flexible, honest, hard-working, and willing to work as a team.
• Be able to communicate in Chinese (preferable)

1. Working Days and Hours:

• Monday to Sunday (Rotated day off): 8:00am to 12:00pm & 1:00pm to 5:00pm
• Lunch time: 12:00pm to 1:00pm

1. Working place:

• Call Center Officer is based in Head Office, the department of Sales.

6.Relationship:
Call Center Officer reports directly to Sales Deputy Manager/ Senior Manager.

1. Benefits

• Annual Bonus
• Annual Trip.
• Annual Staff Party.
• Annual Salary Increment
• Education Sponsorship
• Internal and External Training
• Seniority Pay
• NSSF

1.Scope of working:

• Call Center Officer is responsible for response call operation in the Head Office and assigned location based on the business needs.

2.Duties & responsibilities:

• Respond customer’s calls and messages (in social media channels)
• Ensure that the responds of messages are provided on time
• Operate the day-to-day sales operations by phone call
• Maintain and develop relationships with customer
• Introduce and answer to customer for any queries
• Provide consultation to the customers
• Other tasks assigned by management