Client Services Administrator

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Sombok Psychology is a psychology practice based in Phnom Penh. Sombok Psychology provides evidence-based psychological treatment for children, young people and families presenting with a variety of difficulties. Our qualified team of Cambodian and expatriate therapists shares a desire to support each other and our clients, and to have a positive and lasting impact in our local community. Sombok Psychology also provides a range of psychoeducational assessment, training, consulting and supervision services.

Sombok Psychology is looking to recruit a Cambodian National for a full-time role as a Client Services Administrator. The position will encompass administration, therapy team and management support, and client care for the practice, as well as 'project/individual portfolio' work to suit your strengths and areas of interest. This is a full-time position with working days from Tuesday to Saturday, 8am to 5pm.

Duties & Responsibilities

• Provide high-quality reception and check-in/out service to clients, including the handling of: Registration of new clients, Preparing drinks for clients , Washing of cups/plates, Responding to walk-in enquiries, Payment collection and Invoicing
• Attend to clinic phone calls, e-mails and enquiries in a timely and professional manner
• Work closely with the Managing Director, Clinical Director, and Operations Manager to assist them with their administration needs (e.g., printing, photocopying, scanning, translation)
• Schedule bookings and manage therapists’ calendars through the Halaxy Practice management system
• Assist in maintaining financial records, including preparing receipts and balancing the cash box
• Order supplies for the clinic (stationery, coffee, cleaning products, etc.)
• Work closely with the Operations Manager on any shared projects related to the clinic (policies, job recruitment, planning for staff events, etc.)

Languages

• Khmer - Fluent is required
• English - Fluent is required

Qualifications

• Bachelor's Degree is required

General & Technical Skills

• Align with and embody the Sombok Psychology Values
• Good presentation and people skills with excellent interpersonal skills (telephone, email and face-to-face)
• Previous experience in an administration role
• High standard of organisational skills; ability to multitask and prioritise varying types of roles and responsibilities; ability to plan ahead, meet deadlines and think quickly on your feet
• High level of attention to detail and conscientiousness in your work
• High ethical standards regarding confidential data
• Excellent IT and computer skill

Soft Skills

• Calm, compassionate, level-headed, and non-judgmental nature
• Ability to be flexible and problem-solve calmly under busy and high-stress situations
• Ability to take initiative, display reliability, and be self-driven
• Excellent verbal and social skills in communicating with a wide range of people, including people with mental health concerns