Ticketing Executive

Description

The Ticketing Officer is responsible for managing customer travel bookings, issuing tickets, handling payments, and ensuring compliance with airline and company policies. This role requires accuracy, professionalism, and strong customer service skills to maintain Sky Moana’s reputation as a trusted travel agency.
• Provide accurate flight information and travel options to customers.
• Manage bookings, cancellations, and modifications through airline systems (GDS/portals).
• Issue tickets promptly and ensure all passenger details are correct.
• Handle customer payments, issue receipts, and update financial records.
• Maintain booking and cancellation logs in company CRM/database.
• Deliver excellent customer service and resolve customer inquiries.
• Submit daily reports on bookings, cancellations, and payments to supervisors.
• Ensure compliance with airline regulations and Sky Moana SOPs.

Requirements

• Bachelor’s degree (preferred) or relevant diploma in Tourism, Business, or related field.
• 2 years of experience in ticketing or travel agency operations.
• Familiarity with airline booking systems (GDS such as Amadeus, Galileo, Sabre) is an advantage.
• Strong communication skills (verbal and written).
• Attention to detail and accuracy in data entry.
• Ability to multitask and manage time effectively.
• Customer service orientation with problem-solving ability.
• Basic financial handling skills (receipts, invoices, payment records).
• Proficiency in Microsoft Office and CRM systems.
• Professional, courteous, and approachable demeanor.
• Team player with a positive attitude.
• Ability to work under pressure and meet deadlines.
• Integrity and confidentiality in handling customer data.

Benefits

1. Attendance Allowance2. Overtime Allowance3. Other Allowance as to Company policy
Working Hours - Mon to Fri (8:30 AM to 4:30 PM).Off Days & Holidays - Sunday & Gazette Holidays.