A2P Service Delivery Engineer

• Daily Operation & Maintenance of the customer environment with support from our back offices in Stockholm and Warsaw.
• Ensure high availability and service within agreed SLAs
• Traffic analysis for A2P Monetization and SMS Firewall Update Services
• Traffic analysis for voice monetization, collaboration with voice FW vendor
• Design and implementation of SMSFW filtering rules based on customer traffic sources analysis
• Analysis of SMSFW A2P blocking effectiveness,
• Analysis of penetration testing results, running additional tests locally
• Collaboration with product management/RD in change request process and SMSFW roadmap development
• Analysing SMSC/SMSFW traffic data using multiple internal tools
• Analysing voice call CDRs and voice call distribution dashboards
• Provide feedback for process improvements

• BSc degree in Telecom or equivalent.
• Good knowledge of MS Office tools
• Proven experience from technical roles within the Telecom industry
• Knowledge of mobile core network architecture
• Operational knowledge of Linux OS (comfortable to work from Linux shell)
• Ability to understand and create SQL queries
• Fluency in both written and spoken in English
• Strong analytical skills - with strong interest in data-driven analytics, identifying trends and investigating and understanding reasons for trends.
• Experience in operations of SMSC/SMSFW/VAS systems
• Good understanding of communication and signaling flow in mobile telecommunication networks
• Experience with A2P messaging will be advantage

The Edge Phnom Penh, House No. A9-A10, Ayasmayan East Street (St. 139), Phum 1, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh