Collections Supervisor

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

What you’ll Do:

• Manage and supervise collection agent teams (both in-house and external vendor teams)
• Set, monitor, and evaluate team and individual KPIs to achieve collection targets
• Strategically allocate and assign delinquent leads/accounts to team members and external vendors to maximize recovery rates
• Provide regular coaching, training, and constructive feedback to improve team performance and negotiation skills
• Monitor call quality and interactions to ensure professional standards and compliance
• Manage multiple delinquent accounts for debt collection efforts
• Keep track of delinquent accounts to identify outstanding debts and conduct collection performance report
• Provide guidance to collection team and assist the team with difficult calls
• Handle escalated cases related to collection team
• Collaborate with relevant parties as necessary
• Handle OA portfolio updates, covering both project alignment and outstanding items.
• Proactively identify and propose ways to streamline and improve collection process
• Strictly comply with the company policies/SOPs
• Other ad-hoc tasks as assigned

What you’ll Need:

• Bachelor’s degree or higher in Finance, Accounting, Business Management or related field
• At least 3 years of working experience in accounts receivable, debt collection, customer service or any field related
• Knowledge of debt collection legal requirements is a plus
• Proficient in MS Office, especially Excel and Google Sheet
• Good interpersonal, communication, and negotiation skills
• Ability to work effectively in a fast-paced and dynamic environment
• Self-motivated, commitment, result-oriented and problem-solving mindset
• Strong sense of confidentiality and integrity
• Positive attitude, a fast-learner, and team player