Customer Service Assistant Manager

Job Description

Assist the Customer Service Manager in overseeing daily customer service operations.

Supervise and support the Customer Service team to deliver excellent service.

Handle student and parent inquiries, complaints, and follow-ups promptly.

Coordinate with Sales, Academic, and Marketing teams to ensure smooth communication.

Monitor service quality and prepare basic customer service reports.

Train and guide team members to improve customer satisfaction.

Perform other duties assigned by management.

Requirements

Minimum 3 years of experience in Sales and After-Sales within the Customer Service industry.

Able to develop and execute online and offline sales campaigns, including B2C and B2B sales projects.

Strong understanding of sales concepts with excellent creativity and analytical skills.

Excellent communication skills with the ability to interact professionally and courteously with students.

Proficient in using computers and email.

Able to handle and resolve customer complaints effectively.

Strong interpersonal and communication skills.

Passionate about international education.