Technical Assistant

Workplace Circumstances

• Environment: Government
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Total Duration 50 working days

Note: Payment shall only be made after submission of a report and relevant deliverables for each milestone, to be reviewed and approved by the National Malaria Program.

Objective and Justification

The primary objective of hiring a Technical Assistant (TA) is to develop and expand common MIS modules that can be reused across malaria, TB, HIV, and other relevant health programs.

The specific objectives are to:

• Assess and refine requirements for common MIS functions.
• Develop or expand e-training and certification functionality.
• Develop or expand administrative division management functionality.
• Develop or expand alert and notification functionality.
• Develop or expand stock management functionality for RDTs, ACTs, LLINs, laboratory commodities, and other relevant commodities.
• Ensure the modules are integrated with common master data, existing MIS components, and approved external systems as appropriate.

Scope of Work

The selected TA will work closely with the Head of the MIS Unit, relevant CNM teams, program focal points, developers, and technical counterparts. The TA will assess existing functionality, develop or expand common modules, integrate them with the MIS, conduct testing, and support implementation and handover.

Duties & Responsibilities

• Assessment and Functional Planning
• Review existing MIS modules and identify functionality that can be reused or expanded across programs.
• Consult relevant users and program focal points to identify common requirements.
• Define functional requirements, workflows, user roles, data requirements, and integration needs.
• Develop a detailed technical development and implementation plan.
• E-Training and Certification
• Develop or enhance course and training management functionality.
• Support user enrollment, learning content, assessments, completion tracking, and training history.
• Support pre-test/post-test and scoring functionality where required.
• Develop certification and certificate management functionality.
• Provide training and certification reporting by user, program, administrative area, and other relevant dimensions.
• Alert and Notification
• Develop configurable system alerts based on defined business rules and conditions.
• Support alerts related to stock levels, expiry, reporting, training, certification, and other program events.
• Support user- and role-specific notifications.
• Support in-system notifications and, where technically approved
• Provide configuration options for authorized administrators to manage alert rules.
• Stock Management
• Develop or enhance commodity master data and stock management functions.
• Support stock receipt, issue/distribution, transfer, adjustment, and balance management.
• Support batch/lot and expiry-date tracking where required.
• Support minimum and maximum stock levels and stock alerts.
• Cover RDTs, ACTs, LLINs, laboratory commodities, and other relevant program commodities.
• Provide facility-level and program-level stock visibility and reporting.
• Integrate stock management with common facility and commodity master data and relevant external systems where appropriate.
• Testing, Documentation and Handover
• Conduct unit, integration, functional, and user acceptance testing as appropriate.
• Address identified bugs, data issues, and performance problems.
• Apply role-based access control, audit trails, secure development practices, and cybersecurity requirements.
• Develop user manuals, administrator guidance, technical documentation, and API documentation where applicable.
• Provide deployment support, knowledge transfer, and handover to the MIS/IT team.
• Expected Outputs
• Functional and technical specifications for the common MIS modules.
• Enhanced e-training and certification module.
• Enhanced alert and notification module.
• Enhanced stock management module covering RDTs, ACTs, LLINs, laboratory commodities, and other relevant commodities.
• APIs or other integration components required for approved system integration.
• Testing, user acceptance, bug fixing, documentation, deployment support, and knowledge transfer completed.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, Software Engineering, Health Informatics, or another related field

Work History

• Software development, information system implementation, or system integration for 5 years as a minimum

General & Technical Skills

• Demonstrated experience developing web-based information systems, modular applications, databases, APIs, and integration solutions.
• Experience with e-learning, workflow, notification, logistics, stock management, or similar systems is desirable.
• Strong knowledge of database technologies, APIs, role-based access control, and secure application development.
• Experience with health information systems or government information systems is an advantage.
• Ability to work and coordinate effectively with multiple technical and program stakeholders.
• Familiarity with the health system in Cambodia is desired.
• Experience in malaria, TB, HIV, logistics, or public health is desired.