Customer Support Manager

Job Description

· Install and implement the Supply Chain Management (SCM) system for clients.

· Conduct system training sessions for clients to ensure effective usage and adoption.

· Liaise with the system development team to address and resolve issues raised by clients.

· Perform comprehensive functional testing on new system versions prior to deployment on client servers.

· Monitor and maintain client server performance to ensure system stability and reliability.

·  Communicate directly with clients to troubleshoot and resolve system-related issues.

· Develop and maintain reports using Crystal Reports.

· Handle ad hoc Business Intelligence (BI) queries and reporting requests from clients.

Requirements

· Effective communication and customer service skills to empower users and ensure high customer satisfaction.

· High attention to detail with well-developed analytical and problem-solving skills.

· Excellent time management skills, with a strong focus on prioritization and effective workload management.

· Fluent in English and good communication skill. 

· 5-10 years working experience in IT Support field.

· Bachelor of Information Technology or BBA (IT).

· Be Positive and can do attitude with great teamwork.

· Hands-on experience with Microsoft SQL databases is required.