Management Trainee

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

REPORTING LINE: Rotational based on assignment

Under the guidance of the Head of Retail Non-Fuel / Retail Manager and the VP Retail, the Management Trainee will undertake a structured two-year rotational program across the Shop, Food & Services (SFS) business and Territory Management (TM) functions. The program is designed to develop commercial, operational, and leadership competencies within the Retail business.

Duties & Responsibilities

• Year 1: Shop, Food & Services (SFS)
• Develop a comprehensive understanding of the SFS business, including retail shops, cafés, and space rental activities, through hands-on exposure at service stations.
• Support the monitoring and analysis of key business performance indicators, including sales, margins, footfall, average basket value, and customer satisfaction, and contribute recommendations for performance improvement.
• Assist in the planning and execution of SFS development initiatives, including new product offerings, promotional campaigns, merchandising activities, and partnership programs aimed at enhancing customer experience and business performance.
• Participate in the review of SFS policies, procedures, and operational processes to identify opportunities for efficiency and continuous improvement.
• Conduct regular station visits to assess brand standards, product availability, service quality, and compliance with HSE requirements, while following up on corrective action plans.
• Collaborate closely with dealers, business partners, suppliers, and internal stakeholders to ensure the effective implementation of SFS projects and operational activities.
• Year 2: Territory Management (TM)
• Develop a solid understanding of the Retail business model, including Company-Owned Company-Operated (COCO), Company-Owned Dealer-Operated (CODO), and Dealer-Owned Dealer-Operated (DODO) networks, as well as the key stakeholders across the retail ecosystem.
• Support the Territory Manager in managing an assigned territory, including station performance monitoring, volume and margin tracking, contractual compliance, dealer engagement, and business development initiatives.
• Participate in regular dealer visits and business reviews to strengthen partnerships, drive operational excellence, and support network growth initiatives.
• Assist in conducting station audits and inspections related to HSE, brand standards, product quality, and mystery shopper programs, and ensure timely follow-up of agreed action plans.
• Contribute to the review and enhancement of retail policies, procedures, and business processes to improve operational efficiency and overall business performance.
• Support the analysis of retail network performance, competitor activities, and market trends, and identify opportunities for growth, optimization, and continuous improvement.

Languages

• Khmer - Fluent
• English - Good

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Management, Economics, Finance, or a related field.
• Master's Degree is preferred

General & Technical Skills

• A Master’s degree is considered an advantage.
• Recent graduates (within the last two years) with a strong academic record are encouraged to apply.
• Solid understanding of retail and commercial fundamentals, including sales, margin management, profit and loss (P&L), and key performance indicators (KPIs).
• Strong analytical skills with the ability to interpret data, monitor KPIs, and translate insights into actionable business recommendations.
• Basic project management and presentation skills.
• Proficiency in Microsoft Office applications (Excel, Word, and PowerPoint); knowledge of Power BI is an advantage.
• No specific certification is required.
• Training in retail management, sales, customer service, or project management will be an advantage.
• Mandatory internal training programs, including Health, Safety & Environment (HSE) and service station safety training, will be provided upon joining the program.
• Basic understanding of fuel retail, convenience retail, food and beverage operations, or service station operations.
• Familiarity with customer experience, merchandising, pricing strategies, and promotional activities is a plus.
• Basic knowledge of HSE practices in service station operations.
• Interest in the energy sector and emerging energy solutions, including electric vehicle (EV) charging and solar energy.
• Khmer: Native proficiency.
• English: Professional working proficiency, both written and spoken.
• 0-2 years of relevant working experience.
• Internship experience in retail, FMCG, sales, marketing, hospitality, or the energy sector will be considered an advantage.

Soft Skills

• Strong customer focus, integrity, and commitment to safety standards.
• Demonstrated willingness to learn, adaptability, and proactive mindset.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to build effective relationships with dealers and service station teams.
• Strong analytical and problem-solving capabilities, coupled with a results-oriented approach.
• Flexibility and willingness to travel regularly to service stations in Phnom Penh and across the provinces.