Sales Support Supervisor

Job Description

REPORTING LINE: Customer Services Manager CONTEXT: The Sales Support Supervisor plays a key role in supporting efficient sales operations and delivering a high level of customer service. The position works closely with customers and cross-functional teams to coordinate sales orders, product delivery, pricing, and related operational activities. The role requires strong coordination, problem-solving, and communication skills, together with hands-on experience using SAP in a fast-paced business environment. KEY RESPONSIBILITIES: - Supervise daily sales support and order management activities. - Manage and follow up sales orders, pricing conditions, and related transactions in SAP. - Coordinate with customers and cross-functional teams to ensure smooth order fulfilment and service delivery. - Ensure accurate and timely order processing and support month-end activities. - Monitor operational performance and identify opportunities for process and service improvement. - Support business improvement, digitalization, and operational excellence initiatives. - Act as a key user for relevant SAP SD and MM processes. - Coach and support team members to strengthen performance, collaboration, and customer service.

Job Requirements

• Bachelor’s degree in Business Management, Finance, Accounting, Logistics, or a related field.
• Minimum 3 years of relevant experience, preferably in sales support, logistics operations, order management, or a related environment.
• Hands-on experience with SAP, preferably SAP SD and/or MM modules.
• Good proficiency in Microsoft Excel and Microsoft Office applications.
• Strong communication, coordination, and problem-solving skills.
• Good command of English, both written and spoken, for business communication.
• Fluent Khmer with strong communication skills for interaction with local customers.
• Customer-focused with the ability to collaborate effectively across different functions.
• Leadership or team supervision experience is an advantage.