Product Acquisition & Digital Transformation Specialist

About Smart Axiata

Smart Axiata is Cambodia’s leading mobile telecommunications provider, proudly connecting over 8 million customers across the country. As a member of the Axiata Group—one of Asia’s largest and most respected telecom groups—we’re more than just a tech company. We are a people-driven, purpose-led organization committed to shaping the digital future of Cambodia.

At Smart, we believe our people are our greatest strength. We foster a culture of innovation, agility, and continuous learning, empowering individuals to grow, lead, and make meaningful impact. From launching cutting-edge technologies like 5G to driving digital inclusion and sustainability, working at Smart means being part of something bigger.

Join us to thrive in a dynamic environment where your ideas matter, your growth is supported, and your work helps build a smarter, more connected Cambodia.

Job Purpose

The Product Acquisition & Digital Transformation Specialist is to play a critical part in driving the growth of our enterprise portfolio, including IoT, M2M, and Postpaid services—while reimagining the digital touchpoints that define our customer journey.

Your mission is to bridge the gap between complex business processes and seamless user experiences. You will collaborate closely with our frontline teams to ensure our digital solutions are not only compliant and efficient but also perfectly aligned with the evolving needs and usability expectations of our enterprise clients.

Job Responsibilities

Product Strategy & Acquisition

• Customer Insights: Conduct deep-dive analysis into enterprise needs to design high-impact value propositions.
• Business Case & Approvals: Formulate data-driven business cases and secure cross-departmental buy-in.
• Strategic Planning: Own the Product Requirement Document (PRD) and define the Go-To-Market (GTM) strategy for new launches.
• Regulatory Compliance: Partner with the Regulatory team to ensure all products meet legal frameworks and obtain timely approvals.

Product Development & Quality Assurance

• Technical Execution: Collaborate with IT and Engineering teams to ensure development milestones are met on schedule.
• User Experience Testing: Define comprehensive test cases and UAT protocols to ensure a bug-free, high-quality user experience.
• End-to-End Ownership: Maintain ultimate accountability for product quality and the integrity of the customer journey.

Lifecycle Management & Governance

• Performance Monitoring: Implement tracking mechanisms to ensure product health and performance can be audited.
• Financial Alignment: Collaborate with Finance and Billing stakeholders to ensure accurate revenue recognition and reporting.
• Market Competitiveness: Continuously benchmark products against competitors to ensure Smart Axiata remains the preferred choice for enterprises.

Digital Touchpoint & Experience Optimization

• Own the enterprise business portal to be groomed and nurtured to enterprise customers
• Understand enterprise customer journey and business process to match customer’s experience and usability
• Define requirement to enhance enterprise customer experience
• Working with IT and/or developer to ensure touchpoint experience and usability

Collaboration & Stakeholder Communication

• Cross-Functional Leadership: Bridge the gap between IT, Marketing, and Sales to ensure organizational alignment.
• Bilingual Communication: Effectively translate technical complexities into clear, actionable insights for non-technical stakeholders and customers.
• Executive Reporting: Prepare and deliver strategic findings and roadmap recommendations to Senior Management.

Job Requirements

• Bachelor Degree in Computer Science, Information Technology, Business Administration or Marketing 
• Minimum of 2 years of experience in Product Management, Product Marketing, or Product Development 
• Strong understanding of mobile services in telecommunication company all around the world
• Familiar with GSMA
• Excellent analytical, problem-solving, and communication skills.
• Strong customer focus and a passion for delivering exceptional product and services.
• Experience in the telecommunications industry, or system integrator, or B2B company is a plus.