Customer Service Agent

Job Description

● Maintaining a positive, empathetic, and professional attitude toward guests at all times
● Communication with other departments to ensure positive Guest experience
● One Touch Guest communication in resolving issues
● Responsible for all Guest communication via web, email and phone
● Find ways to improve Guest Experience, finding ways to create WOW experience on daily basis
● Ensure good guest experience, create new ways to have a great guest experiences & recover when there are issues or complaints
● Will be trained and maintain the core values of Pizza 4P’s includes: Compassion; Authenticity; Kaizen; Omotenashi
● Handle and manage booking table and pre-order
● Reply to any inquiries and complaints on social media

Job Requirements

● Working in a team ● Listening skills ● Computer knowledge ● Be patient, flexible and adaptable to work with new systems ● Problem solving ● Be able to fluently communicate in English ● Working time according to Supervisor’s arrangement; not OFF on Friday, Saturday, Sunday, and holidays ● Endure the high pressure, information & job skills will be trained Compensation & Benefits: ● Basic salary (Competitive) ● Monthly Bonus ● Seniority payment ● Annual Performance Review ● Internal Discount for employees (~50%) when dining at 4P’s stores ● Working 6 days/week - 8 hours/day (flexible) ● Other Allowance ● Location: Pizza 4P’s 313 Quayside (PSQ)