Front Office Supervisor

Workplace Circumstances

• Environment: Educational (schools / universities etc.)
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Report to : Front Office Manager

Duties & Responsibilities

• Act as a point of contact between school and home about attendance, lateness, schedule, school program, etc.;
• Ensure efficient and timely home communication of the assigned classes;
• Filter parent inquiry and respond to parent inquiry about student learning, school life, school fees, and other inquiries and report parent feedback on weekly and monthly basis;
• Lead initiatives and collaborate with faculty and Academic Class Supervisor to improve home school partnership and parent satisfaction about the school service;
• Ensure efficient drop off and pick up;
• Coordinate parent-teacher meetings as per parent/faculty request;
• Supervise meal time and lead initiatives to improve school foods
• Keep record of student incident and sickness;
• Collect fees payment and admission;
• Assist Front Office Manager to achieve the set target of student enrollment;
• Keep record of student enrollment and family information;
• Assist Front Office Manager in the daily operations to meet and exceed the parent expectations and requirements;
• Assist Front Office Manager in the overall improvement of parent satisfaction/school program and activities;
• Work with Front Office Manager to supervise the teaching team of the assigned classes/program to ensure the high rate of parent satisfaction of the assigned classes/program;
• Participate in the planning and preparation of the daily, short term and long term plans to increase the current parent satisfaction and attract new parents;
• Execute other tasks requested by Front Office Manager.

Languages

• English - Good
• Khmer - Fluent is required

Qualifications

• Bachelor's Degree is required

Soft Skills

• Excellent communication and interpersonal skills;
• High sense of responsibility, result oriented, dynamic
• Good analytical and creative problem solving skills;
• Strong organizational and time management skills;
• Fast learner and desire to achieve set goals.