Social Media Assistant

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Schedule: Full time, 9:00 am - 5:00 pm, Monday-Friday

Please note that this job may involve attending events/Concerts in the evenings or weekends, or on public holidays.

Role Purpose:

The Social Media Assistant supports the Digital Marketing Officer in executing content rollouts for major marketing projects, including television shows, concerts, festivals, national tours, brand campaigns, and partner campaigns.

The role is primarily focused on campaign execution and coordination, making sure content schedules, assets, captions, approvals, publishing, and external communication stay organized and on time.

The role may occasionally support artist-related content depending on team capacity, but artist music releases are not the main focus of the position.

Duties & Responsibilities

• Campaign Rollout Execution
• Support Digital Marketing Officers in maintaining campaign content calendars, rollout schedules, and day-to-day execution trackers.
• Coordinate required content with the Marketing Content Team, including graphics, videos, photos, captions, links, and other deliverables.
• Prepare approved content for publishing across Facebook, Instagram, TikTok, YouTube, and other relevant platforms.
• Schedule and publish content according to campaign timelines and approved plans.
• Check published content after posting to ensure captions, tags, links, assets, and formatting are correct.
• Coordination & Follow-up
• Coordinate with clients, partners, vendors, cast, talent, or other external stakeholders when assigned by the Digital Marketing Officer.
• Follow up on missing assets, approvals, feedback, revisions, and deadlines.
• Keep campaign trackers, posting records, content links, and status updates organized and current.
• Flag blockers or delays early to the Digital Marketing Officer.
• Campaign Support & Reporting
• Support launch-day, event-day, and live campaign execution when required.
• Assist with basic community monitoring and campaign reporting.
• Collect post links, performance data, and other campaign records for reporting and wrap-up.
• Support overlapping major campaigns across television, large-scale events, tours, brand and partner projects.

Qualifications

• Bachelor's Degree

General & Technical Skills

• Good understanding of Facebook, Instagram, TikTok, YouTube, and other major social platforms.
• Highly organized and comfortable managing multiple timelines and deliverables.
• Good written and verbal communication skills.
• Strong attention to detail, particularly with captions, links, assets, approvals, and publishing.
• Basic knowledge of digital marketing and content production workflows.
• Willingness to adopt company systems and technology, including AI tools and project management platforms, to work more efficiently.

Soft Skills

• Comfortable coordinating with internal teams, clients, and external partners.
• Proactive, reliable, willing to learn, and comfortable working during fast-paced campaign periods.