Payroll Service Sales Unit Manager

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Location: Head Office

Duties & Responsibilities

• Develop and implement effective sales strategies to acquire new payroll service customers and retain existing payroll customers and achieve monthly and annual business targets and improve customer satisfaction and minimize customer attrition.
• Lead and drive payroll business growth by identifying opportunities to onboard SME, NGO, educational institutions, factories, and government organizations for payroll services.
• Lead, coach, motivate, and develop Payroll Service Sales Advisor and sales teams at branches to achieve targets of Payroll Service.
• Identify market opportunities, customer segments, and growth potential to expand the Payroll Service customers and balance base
• Conduct regular market visits to identify prospective payroll clients, build strong business relationships, and generate new business opportunities and provide suitable payroll system solutions.
• Coordinate with branches and relevant departments to ensure smooth payroll implementation, account opening, mobile banking registration, card issuance, and service activation.
• Promote active utilization of payroll accounts, mobile banking, QR payment, ATM cards, and other digital banking services among payroll customers.
• Identify cross-selling opportunities for deposits, salary advances loan, and other financial products.
• Collect customer feedback and recommend improvements to payroll products, service processes, and customer experience.
• Collaborate with Marketing and relevant departments to develop payroll acquisition campaigns, customer engagement activities, and promotional programs.
• Monitor payroll business performance, prepare regular management reports, analyze sales performance, and recommend action plans for continuous improvement.
• Ensure compliance with internal policies, operational procedures, regulatory requirements, AML/CFT, KYC standards, and service quality.
• Provide training to build the capacity of Payroll Service teams at HO and branches, motivation and engage them to get the result effectively and efficiently to ensure strong growth of Payroll Service and deposit.
• Enforce discipline necessary for operational efficiency, good staff morale, and promotion of LOLC Cambodia Plc.'s corporate image.
• Perform other duties as assigned by Management from time to time.

Languages

• English - Fluent

Qualifications

• Bachelor's Degree in Banking/Finance, Marketing or Business Management or equivalence.
• Master's Degree

General & Technical Skills

• Knowledgeable in financial institution law and regulations in Cambodia
• Strong English communication both writing and speaking

Soft Skills

• Strong leadership and communication skills
• Strong commitment.