IT Officer

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

The position is for IT Support & Web Development

LOCATION: Head Office, Koh Pich, Phnom Penh

Duties & Responsibilities

• IT Support & Infrastructure
• Provide day-to-day IT support to employees and troubleshoot hardware, software, and system issues.
• Install, configure, maintain, and troubleshoot computers, printers, and other IT equipment.
• Support Windows operating systems and Microsoft 365 applications.
• Manage user accounts, access permissions, and IT-related requests.
• Maintain IT assets, equipment records, and basic IT documentation.
• Support Active Directory and user management where applicable.
• Network & Connectivity
• Install, configure, maintain, and troubleshoot LAN/WAN networks.
• Configure and support routers, switches, firewalls, and other network devices.
• Monitor network performance and Internet connectivity.
• Troubleshoot network, Wi-Fi, and connectivity issues.
• Coordinate with Internet Service Providers and external IT vendors when required.
• Website Development & Programming
• Design, develop, maintain, and update company websites and web applications.
• Write, test, debug, and maintain clean and reliable code.
• Develop responsive websites that work properly on desktop, tablet, and mobile devices.
• Use appropriate programming languages, frameworks, and development tools.
• Develop and maintain website features, forms, APIs, and system integrations.
• Work with databases and ensure proper data management.
• Troubleshoot and fix website errors, bugs, and technical issues.
• Improve website performance, functionality, security, and user experience.
• Maintain source code and development documentation.
• Website Hosting, Domain & Server Management
• Set up, configure, and maintain website hosting environments.
• Manage domain names and DNS records.
• Configure and maintain SSL certificates and HTTPS.
• Deploy websites and web applications to staging and production environments.
• Monitor website and server availability, performance, and technical issues.
• Manage website, database, and server backups.
• Perform website updates, software updates, and security maintenance.
• Troubleshoot hosting, server, DNS, SSL, and deployment issues.
• Coordinate with hosting providers or external technical vendors when required.
• Cybersecurity & Backup
• Follow and implement basic IT security best practices.
• Protect company systems, devices, accounts, and data from security risks.
• Maintain regular backup procedures and verify backup availability.
• Monitor and respond to basic security incidents and system issues.
• Ensure appropriate user access and permissions are maintained.
• Web Design & User Experience
• Create user-friendly and responsive website interfaces.
• Apply basic UI/UX principles to improve website usability.
• Ensure consistency with the company's branding and visual identity.
• Work with management and relevant teams to understand business requirements and translate them into practical digital solutions.
• IT Documentation & Support
• Maintain technical documentation, system information, and IT procedures.
• Document website configurations, hosting information, domains, DNS, and system access.
• Provide technical support and guidance to users.
• Work independently and collaborate with internal teams and external vendors.
• Stay updated with relevant IT, web development, cybersecurity, and technology trends.

Languages

• Khmer - Good
• English - Good

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or a related field

General & Technical Skills

• Good knowledge of Windows operating systems, Microsoft 365, computer hardware, and software troubleshooting.
• Good understanding of networking, including routers, switches, firewalls, LAN/WAN, and Wi-Fi.
• Knowledge of IT security and backup best practices.
• Experience with Active Directory is an advantage.
• Knowledge of website development and programming.
• Experience with HTML, CSS, JavaScript, and other relevant programming languages/frameworks.
• Knowledge of databases and basic SQL.
• Experience with website hosting and website deployment.
• Knowledge of domain management, DNS, SSL certificates, and HTTPS.
• Knowledge of server environments such as Windows Server or Linux is an advantage.
• Experience with Git/GitHub or other version-control systems is an advantage.
• Knowledge of API integration is an advantage.
• Relevant experience in IT support, network administration, web development, or a similar position.
• Demonstrated experience in building, maintaining, and deploying websites.
• Practical experience with coding/programming and website hosting is required.
• Experience managing domains, DNS, SSL, databases, and website/server backups is an advantage.

Soft Skills

• Strong analytical and problem-solving skills.
• Good troubleshooting and debugging skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple IT and web development tasks.
• Strong attention to detail and security.