Operation Sale and Customer Service

• Bachelor degree in Marketing, Business Administration or related field.
• Minimum of 2-3 years of experience in related positions.
• Solid knowledge of marketing techniques and principles.
• Strong spoken and written English.
• A strong team player with excellent organizational and multi-tasking skills.
• A customer-oriented approach and commercial awareness.
• Outstanding communication skills and interpersonal abilities. - Excellent knowledge of Microsoft Office, marketing software, social media and web analytics.
• Experience with requirements, processing and terminology of export.
• Confident with strong presentation and negotiation skills.
• Strong customer service skills including being friendly, a good listener, helpful and creative.
• Motivation for sales and a vibrate energy level.
• Numerical skills and attention to detail.
• Fluency in Chinese and/or another foreign language is a strong asset.

We are looking for Operation Sale and Customer Service is responsible for supporting sales growth, marketing activities, and customer relationship management to enhance the company’s market presence and business performance. This role manages sales operations, client communications, quotations, and customer service while coordinating marketing campaigns, social media, market research, and promotional activities to drive customer engagement and business opportunities.

JOB RESPONSIBILITIES:

• Responsible for the preparation, planning and publication of all publicity materials to maximize brand promotion
• Develops, executes and evaluates marketing campaigns, events and activities (online and offline)
• Explores and develops new innovative ways to reach out to target audiences and keep current customers engaged
• Contributes to the annual sales and marketing strategy and planning
• Prepares the content of marketing materials
• Evaluates the effectiveness of all marketing activities
• Liaises with stakeholders, vendors and other partners to enhance the company presence
• Collaborates with the general manager and sales officer on budget, planning and cost- effectiveness
• Collaborates with the IT-officer on the Graphic Design
• Researches and analyses market trends, competitor offerings, demographics, and other information that affects
• Marketing strategies and uses this for opportunities for promotion and growth
• Manages the company’s social media profiles and presence, including Facebook, Twitter, Instagram, LinkedIn, and additional channels that may be deemed relevant.
• Responsible for all sales strategies, actions and records with each sales outlet.
• Develops and executes a sales strategy, planning and evaluation for each sales outlet.
• Responsible for all direct client contacts.
• Holds (possible) client visits and meetings to presents our products and services.
• Prepares quotations, communicates these with potential customers and ensures follow ups.
• Responsible for the negotiation of contracts and prices within set limits.
• Keeps records of (potential) client communications and results.
• Resolves customer complaints.
• Strong collaboration with the General Manager and Operations Manager on orders, sales, market trends, problems and opportunity for growth.
• Monitors and analyzes the current marketplace, customer trends and competition on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Identifies new market and business opportunities.
• Represents the company at trade exhibitions, conferences, events and other presentation opportunities.
• Performs other duties when required.
• Yearly Promotion Plan.
• Report (Weekly, Monthly, yearly ).