Credit Control Manager

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Department: Credit Control

Head Office/Branch: Head Office

Staff Category: HO Staff

Repoting Line: Senior Manager and Executive Manager

Working Schedule: Monday to Friday (Saturday and Sunday), 08:00 am to 05:00 pm

Duties & Responsibilities

• Support in Leading, Planning, Monitoring, and Controlling Department’s tasks and Staff effectively.
• Manage, motivate, and provide the training to staff to improve quality of work.
• Initiative for good credit approval criteria.
• Analyze the specific credit application for term of sale and credit limits with appropriate and logical
• Provide necessary information and discuss all risk inherent in credit exposure with Credit Control SMG, EMG, and other relevant department to ensuring the quality judgement are made
• Manage staff performance to achieve their task effectively provide best service to customer
• Ensure our communication and relationship with internal and external customer are smooth
• Report the result and progress of the credit control department to management and;
• Staff projection recruitment and Ensure human resource manage with affectively and efficiency
• Finalize staff performance evaluation (KPIs setting, Probation period and Year End Evaluation).
• Consolidate Credit Control Department reported for internal and external
• Credit Department Process and flow work check, review and revised
• Problem solving skill related to team conflict
• Perform other tasks assigned by manager/ Problem solving skill
• Keep customer’s information in confidential safe and security (CBC reported, Business, Income, Customer’s personal document and working document).
• Other task and project assigned by management.

Languages

• English - Good

Qualifications

• Bachelor's Degree in Banking and finance /management or related field.

Work History

• Banking/MFI, with relevant experience in a management role for 5 years as a minimum

General & Technical Skills

• Strong experience in credit management, risk management, operations, or financial services.
• Good command of English communication, ability to prepare reports and present to senior management.

Soft Skills

• Good communication skills, interpersonal skills, and problem-solving skills.
• Strong leadership and people management skills, including coaching and staff development
• Strategic thinking, proactive attitude, and ability to identify business opportunities while controlling risks
• Ability to manage confidential information, and make sound decisions.