Assistant Manager, Bakong & Payment Solutions

Job Description

*** Job scope summary
The Assistant Manager, Bakong & Payment Solutions is responsible for using customer and payment data to generate actionable business insights, and for leading the business delivery of initiatives related to the National Bank of Cambodia (NBC) Bakong Payment System. The role owns the coordination, analysis, documentation, testing, communication and implementation of Bakong-related changes across internal teams and customer channels. Working closely with IT, Operations, Sales, Compliance and other stakeholders, the role identifies customer needs and usage behaviours, translates them into practical requirements, and supports improved payment experiences and business outcomes.

*** Key Responsibilities
Customer Data Analysis and Insights
Analyse large and complex data sets to identify customer themes, payment behaviours, usage patterns, risks and business opportunities. Segment customers into meaningful groupings and develop recommendations tailored to their profiles, needs and payment usage. Produce clear recurring and ad-hoc reports, dashboards and presentations for management and stakeholders.

*** Bakong Business Ownership
Act as the primary business owner for projects and change initiatives relating to the NBC Bakong Payment System. Own the business requirements, impact assessment, stakeholder alignment, implementation plan and post-implementation follow-up for assigned Bakong initiatives.

*** Project Delivery, UAT and Change Implementation
Lead and/or coordinate business project activities, including requirements gathering, process mapping, UAT preparation and execution, issue tracking, business sign-off, implementation readiness and post-launch monitoring. Ensure that changes are delivered effectively to internal users and customers.

*** Payments and Systems Collaboration
Develop a practical understanding of payment processes, system flows, interfaces, settlement concepts, exception handling and relevant controls. Work effectively with IT and systems teams to translate business needs into clear requirements and to assess solution impacts.

*** AI-Enabled Business Improvement
Use approved AI tools efficiently and responsibly to improve analysis, documentation, insight generation, preparation of training materials and business decision-making.
Identify opportunities to apply AI to enhance customer outcomes, operational efficiency and project delivery.

*** Communication, Training and Documentation
Prepare clear, accurate and audience-appropriate PowerPoint presentations, Excel analyses, Word documentation, process flows, training materials, FAQs and project documents. Deliver briefings and training sessions to staff at all levels and communicate changes clearly to relevant customers and stakeholders.

Job Requirements

*** Education and Experience:
Bachelor’s degree in business administration, finance, economics, information systems, data analytics or a related discipline. Minimum 5–10 years’ experience in banking, financial services, payments, digital banking, product management, business analysis, operations or a related field. Experience with Bakong, KHQR, payment systems, merchant services, customer analytics, UAT or project delivery is a strong advantage.

*** Technical and Analytical Skills :
Strong ability to analyse large data sets, identify trends and translate findings into practical recommendations. Advanced proficiency in Microsoft Excel and PowerPoint; strong working proficiency in Microsoft Word. Familiarity with dashboards or business intelligence tools is an advantage. Ability to understand payment flows, systems concepts, integrations and operational processes. Knowledge of AI tools and their practical business application is required.

*** Communication and Project Skills
Strong written and verbal communication skills, including the ability to prepare executive presentations, project documentation, training materials and customer-facing information. Demonstrated ability to coordinate projects, manage UAT, track issues and work across multiple stakeholders.

*** Personal Characteristics
Customer-oriented, commercially minded, analytical, proactive and well organised. High attention to detail, sound judgement, adaptability and the ability to manage multiple priorities and deadlines. Comfortable working with both technical and non-technical stakeholders.