Team Leader – Burmese Speaker - (Financial Services Industry)

မြန်မာစာနဲ့အင်္ဂလိပ်စာရပြီးPJဆိုလျောက်ကြည့်နော်
About the job
Position: Team Leader – Burmese Speaker - (Financial Services Industry)
Location: Singha Complex, Bangkok, Thailand (On-site)
Working Hours: 9:00 AM – 6:00 PM, 5 days per week
Support Scope: Voice Consumer Support

Overview:
We are looking for an experienced Burmese-speaking Team Leader to join our Customer Support team in Bangkok. In this role, you will lead and support a team delivering high-quality voice customer service within the financial services industry. You will be responsible for driving team performance, ensuring excellent customer experience, and maintaining service quality while representing a globally recognized financial services brand.

Qualifications:
Bachelor Degree or equivalent
Previous leadership or supervisory experience in a contact center is an advantage
Previous experience in a contact center/customer service environment
Successful track record as a Customer Service Representative
Fluent in Burmese with a minimum CEFR B2 proficiency
Prefer PJ passport holders
Able to understand English for training and internal communication
Excellent verbal and written communication skills
Strong customer service, active listening, and interpersonal skills
Strong problem-solving and conflict resolution abilities
Ability to identify customer needs and provide effective long-term solutions
Demonstrated empathy and the ability to personalize customer interactions
Passion for delivering outstanding customer experiences while representing the brand
No disciplinary actions or Performance Improvement Plan (PIP) within the last three months
Experience supporting customers within the financial services industry

Responsibilities:
Lead, coach, and motivate a team of Customer Service Representatives to achieve operational and quality targets.
Monitor team performance and provide regular feedback and coaching.
Ensure excellent customer service is delivered through effective issue resolution and adherence to company policies.
Handle escalations and support team members in resolving complex customer concerns.
Foster a positive, customer-focused culture while maintaining high performance standards.
Track and report team performance metrics and identify opportunities for continuous improvement.
Ensure compliance with operational procedures, security standards, and company policies.
Collaborate with internal stakeholders to improve customer experience and operational efficiency.

If you're interested in this opportunity, please complete the application form using the link below:

Application Link: https://careerseng-teleperformance.icims.com/jobs/85353/team-leader---burmese-speaker-%28based-in-thailand%29/job?mode=job&iis=LinkedIn++Recruiter&iisn=Jul+26+CSS+BUR+BKK

Once we receive your submission, our recruitment team will review your application and contact shortlisted candidates regarding the next steps.
source- https://www.linkedin.com/jobs/view/4438483474/