Job Purpose
The role is to support Revenue Assurance & Fraud Management by ensuring the accuracy of configurations across billing systems, network elements, microservices, and third-party platforms. Monitor system changes, maintain assurance controls, and identify risks that may impact revenue, regulatory compliance, or operational performance.

Key Accountabilities

Validate and review configurations across billing, network, microservices, 3rd-party services, and related systems to ensure accuracy and regulatory compliance (with approval if required).
Monitor system changes, and implement and maintain alerts, notification alarms, and assurance controls within RAFM (revenue assurance and fraud management) platforms.
Perform daily, weekly, and monthly reviews of assigned processes, tasks, and controls to support RAFM functions.
Conduct configuration verification, validation, and ad hoc technical assurance activities within RAFM platforms.
Investigate configuration issues and coordinate corrective, preventive, and mitigation actions with relevant stakeholders.
Develop and maintain the required processes, monitoring rules, and documentation for all integrated RAFM platforms.
Prepare technical assurance reports and provide insights on configuration risks and control effectiveness.
Support continuous improvement of system synchronization, configuration assurance, monitoring capabilities, and operational controls to achieve the target level of operational excellence.
Maintain awareness of emerging technologies and system changes that may impact assurance activities to set up the control review process.
Monitor RAFM system performance, system availability, and data integrity with recovery and backups.

Job Requirements

Education & Qualification

Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field.
Basic knowledge of databases, system architecture, and programming concepts.

Working Experience

Minimum 1 year of experience in telecommunications, IT systems, auditing, technical assurance, or related technical field.
Understanding of telecom network topology and system configurations.
Exposure to billing systems, network systems, or assurance processes is preferred.

Specific Skills

Knowledge of MSSQL, MySQL, Oracle, MongoDB, Vertica, or similar databases.
Familiarity with Python, C#, .NET, PHP, or Node.js. Experience with Big Data technologies and modern data analytics tools is an added advantage.
Data integration & validation, risk assessment & control evaluation, analytical investigation, and problem-solving skills.
Understanding of risk control matrices, regulation, compliance, and telecommunications operations.
Strong communication and stakeholder management skills.
Good written and spoken English.

External Work Relations

Collaborate with vendors and third-party partners to support system validation, issue resolution, and establish assurance initiatives.

Internal Work Relations

Work closely with Network, IT, Billing, Digital, Regulatory, Risk, Finance & Accounting, and other relevant teams to validate configurations, investigate issues, and implement controls.

Key Challenges

Ensuring accurate assurance coverage across complex and evolving telecom platforms.
Identifying configuration changes that may create financial, operational, or regulatory compliance risks.
Maintaining effective controls while supporting rapid business and technology changes.

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