Sales Executive

Job Description

JOB SUMMARY We are seeking a motivated and results-oriented Sales Executive to promote and sell electrical products in Phnom Penh. The successful candidate will be responsible for developing new customers, managing existing accounts, achieving sales targets, and providing professional product advice and customer service. This field-based role involves visiting electrical shops, contractors, distributors, dealers, and other business customers. The Sales Executive will also support quotations, order follow-up, product demonstrations, delivery coordination, and after-sales service. Key Responsibilities ● Achieve monthly, quarterly, and annual sales targets for electrical products. ● Identify and develop new customers, dealers, distributors and business partners. ● Conduct regular customer visits throughout Phnom Penh to promote products and generate sales opportunities. ● Present and recommend suitable electrical products based on customer requirements. ● Prepare quotations, sales orders, proposals, product information, and other required sales documents. ● Follow up on quotations, customer inquiries, orders, deliveries, and payments. ● Develop sales opportunities in residential, commercial, industrial, construction, and project markets. ● Maintain accurate records of customers, sales activities, opportunities, and market information. ● Monitor competitor activities, pricing, products, promotions, and market trends. ● Support product demonstrations, promotional campaigns, exhibitions, seminars, and customer events. ● Introduce new products and communicate product benefits, specifications, applications, and prices to customers. ● Support product testing, demonstrations, and site visits for customers and project teams. ● Follow up on product performance, customer feedback, complaints, returns, and warranty matters. ● Ensure that product information provided to customers is accurate and consistent with company standards. Customer Relationship Management ● Build and maintain strong, professional relationships with customers and business partners. ● Visit existing customers regularly to maintain business relationships and identify additional sales opportunities. ● Respond promptly and professionally to customer inquiries, complaints, and service requests. ● Understand customer needs and provide appropriate product and service solutions. ● Coordinate with Warehouse, Delivery, Finance, Technical, and Management teams to ensure smooth order fulfillment. ● Monitor customer satisfaction and provide feedback to management. Order and Payment Follow-up ● Follow up on customer orders from quotation through delivery and completion. ● Coordinate with the Warehouse and Delivery teams to confirm product availability and delivery schedules. ● Confirm order details, product quantities, prices, delivery locations, and payment terms. ● Follow up with customers regarding outstanding payments in accordance with company policy. ● Coordinate with the Finance Department regarding invoices, receipts, credit terms, and account balances. ● Report delayed payments, customer disputes, order changes, and credit concerns to management. Territory and Market Management ● Develop and implement daily and weekly customer visit plans in Phnom Penh. ● Expand market coverage among electrical shops, dealers, distributors. ● Monitor sales performance by customer, product, area, and sales channel. ● Identify new market opportunities and recommend suitable sales activities. ● Collect market information regarding customer demand, competitor pricing, product availability, and market conditions. Reporting ● Prepare accurate daily, weekly, and monthly sales reports. ● Submit customer visit plans and activity reports as required. ● Report sales results, customer feedback, market conditions, competitor activities, and sales opportunities. ● Comply with company sales procedures, pricing policies, credit policies, and reporting requirements.

Job Requirements

● Diploma or Bachelor’s degree in Business Administration, Sales and Marketing, Electrical Engineering, Electrical Technology, or a related field.
● 1-3 experience in sales, electrical products, construction materials, distribution, or customer service.
● Basic knowledge of electrical products and applications.
● Strong communication, negotiation, presentation, follow-up, and problem-solving skills.
● Good in Microsoft Office, particularly Microsoft Excel and Word.
● Good command of English language skills are an advantage.