Membership Services Executive

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Reporting Line: Senior Membership Services Executive

The Membership Services Executive (MSE) plays an essential frontline operational role within CAMFEBA’s Membership Services Department. Reporting directly to the Senior Membership Services Executive, the MSE is responsible for client engagement, sales promotion, corporate membership outreach, and operational coordination for events and training programs. This role serves as a primary touchpoint for member inquiries, ensuring exceptional service delivery and active involvement in CAMFEBA's revenue mobilization and growth strategies.

The MSE combines proactive sales follow-ups with hands-on event execution—managing walk-in and call-in client inquiries, assisting with trainer research, preparing session materials, and providing on-site support during seminars, workshops, and business networking events.

Under the supervision and monitoring of Department Head, Membership Services Executive is responsible for, but not limited to, the following duties and responsibilities:

Duties & Responsibilities

• Business Development & Target Achievement:
• Participate actively in resource mobilization efforts through corporate membership recruitment, training sales, and promotional activities.
• Assist the membership team in conducting Client Need Assessments (CNA) to analyze employer needs and refine service offerings.
• Contribute to the implementation of membership acquisition and marketing strategies to enhance CAMFEBA's brand visibility.
• Work closely with team members to achieve assigned individual and departmental Key Performance Indicators (KPIs).
• Prepare clear weekly work plans and monthly sales performance reports for senior management review.
• Sales Promotion, Customer Relations & Outreach:
• Serve as the primary frontline contact for entertaining call-in and walk-in corporate clients, providing detailed information on CAMFEBA services.
• Conduct regular client follow-ups via phone calls, professional emails, and structured appointments with target companies and prospective members.
• Support the membership team in organizing promotional events, business forums, and member engagement activities.
• Event & Training Program Operational Coordination:
• Assist in researching, contacting, and contracting qualified local trainers, experts, and guest speakers for training courses.
• Work with the team and trainers to review, edit, and standardize training course outlines, presentations, and participant materials.
• Support the preparation and updating of CAMFEBA's annual event and training calendar.
• Lead on-site facilitation during training courses and corporate events, including session plan preparation, registration desk management, logistics standby, and venue setup.
• Develop post-training evaluation reports and update training tools and feedback materials regularly.
• Conduct ongoing market research on modern training methodologies, instructional tools, and industry trends.
• General Responsibilities:
• Maintain accurate client and member records in the departmental database.
• Perform other related duties and administrative tasks assigned by the supervisor or management.

Languages

• English - Fluent
• Khmer - Fluent

Qualifications

• Bachelor's Degree in Marketing, Business Administration, Communications, Public Relations, or a related field.

Work History

• Relevant experience in sales, marketing, customer service, corporate communications, or event facilitation. for 1 to 2 years as a minimum

General & Technical Skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and professional email etiquette.
• Basic understanding of market research techniques, customer relationship management, and sales reporting.
• Strong organizational, multi-tasking, and problem-solving skills under tight deadlines.
• Strong command of spoken and written English and Khmer.

Soft Skills

• Excellent communication, interpersonal, and customer service skills.
• Proactive, creative, flexible, and capable of working independently as well as within a team.
• High integrity, strong sense of responsibility, commitment to work ethics, and ability to work under pressure.