Sales and Services Coordinator

Description

Position Summary

The Sales and Services Coordinator acts as the crucial operational bridge between Precious Amber Co., Ltd., its sales representatives, and its clients. This role ensures that all sales pipelines, client inquiries, order fulfillments, and after-sales service requests are handled smoothly, efficiently, and to the highest standard of customer satisfaction.
Key Responsibilities
1. Sales Administration & Order Management
Process sales orders, quotations, purchase orders, and invoices accurately and in a timely manner.
Track the status of active orders from initial booking through to delivery, ensuring deadlines are strictly met.
Coordinate with internal departments (such as inventory, logistics, and finance) to ensure seamless dispatch and billing processes.
Maintain and update internal sales logs, filing systems, and customer contact records.
2. Functional Service Departments
·       Spare Parts Quotation & Pricing: Prepare and issue accurate, prompt quotations for spare parts, maintenance kits, and repair services based on technical specifications and current pricing structures.
·       Service Coordination: Coordinate service schedules, calibration bookings, and maintenance dispatches between clients and internal service engineers.
·       Technical Documentation Support: Maintain detailed records of equipment service histories, warranty certificates, calibration reports, and replacement parts logs.
3. After-Sales Support & Reporting
Manage after-sales service workflows, including warranty claims, product returns, and exchange processing.
Assist the sales management team in generating routine sales reports, performance metrics, pipeline updates, and market feedback analysis.
Follow up on pending accounts, outstanding documentation, or customer payment collections as required.
 

Requirements

Job Requirements (JR): Coordinator – Sales and Services

1. Education & Experience
Education: Bachelor’s of Engineering, Industrial Chemistry are preferrable.
Experience: Minimum 1 to 3 years of proven experience in sales administration, sales coordination, customer service, or a client-facing operational role.

2. Skills & Competencies
Communication: Exceptional verbal and written communication skills; professional, polite, and articulate telephone and email etiquette.
Organizational Skills: High attention to detail with the ability to multitask, prioritize, and thrive in a fast-paced environment.
Problem-Solving: Strong aptitude for troubleshooting client issues proactively and calmly under pressure.
Technical Proficiency: Computer literate with strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) or Google Workspace. Experience working with CRM or ERP software is an added advantage.

3. Personal Attributes
Customer-centric attitude with a polite and approachable demeanor.
A strong team player who can collaborate effectively across multiple departments.
High level of integrity, reliability, and accountability.

Benefits

For more information: www.precious-amber-mm.com
Pls CV and Details JD/JR Request to: 📩khin.thida.win@precious-amber.com📲Contact : 09686875698📍 Location: Mingalardone Tsp🕛 Working Hours: 09:00 AM to 05:00 PM🪩 Working Days: Monday - Friday