Customer Service Officer

Job Description

● Respond to inquiries from parents and students via phone, social media (FB, Telegram), and in person.
● Provide detailed information about the school’s programs, classes fees, and schedules.
● Handle registration and enrollment processes.
● Address and resolve any issues or complaints promptly and professionally.
● Maintain accurate records of student information and communications.
● Assist in administrative tasks as needed.
● Front Desk Management: Greet students and Parents/Customer, ensure a clean and organised
reception area.
● Customer Assistance: Answer questions, provide information, class tour
● Communication: Handle phone calls and inquiries about school schedules and programs.
● Support Tasks: Assist with filing, check student attendance & journey books and prepare school
documents. Provide support and assist with any special projects or tasks as assigned.

Job Requirements

● Good verbal and written communication skills.
● Consistent commitment to Think!Think! during work schedule
● Strong interpersonal skills with a friendly and approachable demeanour.
● Ability to multitask and handle a busy work environment.
● Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
● Basic knowledge of office equipment (phone systems, printers, etc.).
● Fluent in English and Khmer; additional languages are an advantage.

● Location : Chipmong Noro Lane Boeung Keng Kang campus
● Schedule : 08:30 - 18:00 (Saturday - Sunday)