Senior Technical Support Engineer

Description

Troubleshooting and supporting all LAN WAN network & users devices.
Installing and configuring customer-based network support technical team in field.
Supporting Wireless internal and external customers.
Supporting Customer care technical team technical problems.
Guiding of network diagram planning and solutions to customers.
Managing stocks of equipment, consumables and other technical scope.
Providing support, including procedural documentation and relevant reports.
Support technical team arrange team for installation troubleshooting with related team.
Design the system or solution to meet the particular requirement of organizations.
Install, setup and configure requested applications and networks, systems or solutions for customer.
Ask customer targeted question to quickly understand the root of problem.
Track the issues of customers through to resolution within timelines.
Document technical knowledge in the form of notes and manuals.
Provide accurate feedback to customers promptly
Properly escalate unresovled issues to appropriate internal teams.
Prepare accurate and timely report.
Arrange and Manage team members based on technical issues and sites

Requirements

Any graduate

Highly Experienced in supporting and troubleshooting customer complaint/issue.

Benefits

Uniform Provided

Salary + Allowance

Career Growth Opportunities