Account Service Manager

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Department: Client Service

Working Day: Monday - Friday

Working Hours: 9:00am – 6:00pm (Mon – Fri)

The Account Service Manager is the primary point of contact between the agency and its clients, responsible for building strong client relationships, managing day-to-day account operations, and ensuring the successful delivery of integrated marketing and advertising campaigns. This role translates client business objectives into clear briefs, coordinates closely with creative, strategy, media, and production teams, manages timelines and budgets, and identifies opportunities to grow existing accounts and support new business.

Duties & Responsibilities

• Client Relationship Management
• Serve as the main point of contact for assigned clients, building trusted, long-term relationships
• Understand clients’ business, brand, and marketing objectives to provide proactive recommendations
• Lead client meetings, presentations, status updates, and campaign reviews
• Manage client expectations, feedback, and escalations professionally and promptly
• Project & Campaign Management
• Prepare clear, insightful briefs for creative, strategy, media, and digital teams
• Coordinate cross-functional teams to deliver campaigns on time, on brief, and within budget
• Develop and manage project timelines, work plans, and approval workflows
• Oversee campaign execution across digital, social media, video, print, and OOH channels
• Financial & Account Administration
• Prepare quotations, estimates, and scopes of work, and track account budgets and billing
• Monitor account profitability, workload, and resource allocation
• Maintain accurate documentation, including contact reports, timelines, and approval records
• Ensure contracts, purchase orders, and invoices are processed accurately and on time
• Quality Control & Performance Reporting
• Review all deliverables for quality, accuracy, and alignment with client briefs and brand guidelines
• Ensure all work complies with legal, regulatory, and platform requirements
• Track campaign performance and prepare regular reports with insights and recommendations
• Account Growth & New Business
• Identify opportunities to expand scope and grow revenue from existing clients
• Participate in pitch preparation, including proposals, presentations, and agency credentials
• Work with strategy and creative teams to develop compelling pitch narratives and solutions
• Present agency capabilities and solutions to prospective clients alongside senior management
• Mentor, coach, and support Account Executives and junior team members

Benefits

• Competitive salary based on experience
• Public holiday and annual leave as per Cambodian Labor Law
• NSSF coverage
• Professional development opportunities
• Seniority Pay

Languages

• Khmer - Fluent
• English - Fluent

Qualifications

• Bachelor's Degree in Marketing, Business Administration, Communication, or a related field

Work History

• Account management or client service for 4 years
• managerial or lead role for 2 years as a minimum

General & Technical Skills

• Proven track record of managing integrated campaigns across digital, social, and traditional media
• Advertising, digital marketing, or creative agency experience is required
• Excellent communication and presentation skills in Khmer and English
• Strong relationship-building and client management skills
• Solid understanding of digital marketing, social media, and the campaign development process
• Excellent project management, organization, and time management skills
• Ability to manage multiple accounts and meet tight deadlines under pressure
• Proficiency in Microsoft Office or Google Workspace; familiarity with project management tools is a plus

Soft Skills

• Negotiation and problem-solving ability, with sound business judgment