Banking Operation Analyst

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NTT DATA Recruitment 2026: NTT DATA Banking Operation Analyst recruitment 2026: eligibility, salary, Gurgaon, Noida and Chennai vacancies, KYC/AML skills, last date and apply steps.Find Recruiters

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🔍 About NTT DATA:

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. As a division of NTT DATA Corporation, a top 10 global IT services and consulting provider, we wrap deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.

💼 Job Role: Banking Operation Analyst

Location: Gurgaon

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Job Description:

• Position: Joint Recovery Processing/Chargeback Analyst
• Status: Full Time – Work from Office
• Hours: Monday – Sunday (Rotational Evening Shift)
• Department: BPO
• Rate of Pay: Competitive salary based on experience and qualifications

Responsibilities:

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•  Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met.
• Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations.
• Proactively manage and investigate potential fraud cases.

Chargeback Processing:

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• Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate.
• Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback.
• Respond to merchant challenges and assess next steps in the Second Cycle Representment.
• Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback.
• Decisioning Pre-arbitration, Case Filing, and Good-faith Collections.

Compliance and Reporting:

• Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders.
• Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
• Report on each fraud type as required.
• Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.

Data Analysis:

• Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
• Conduct outbound contact with cardholders to verify the validity of transactions or non-monetary activity where applicable.
• Cooperate with law enforcement agencies.

Team Collaboration and Mentorship:

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• Report customer feedback by adhering to the established escalation matrix.
• Remain tactful and composed when handling conflict and stressful situations while maintaining a high level of customer service and retaining goodwill.
• Mentor new employees on procedures and systems related to the chargeback lifecycle.
• Actively participate in team meetings, one-on-ones, and coaching sessions.

Requirements:

• Bachelor’s degree in finance, Business Administration, or a related field preferred.
• Minimum of 1-4 years of credit card and/or financial experience.
• Recoveries/chargeback experience within the financial services sector.
• Knowledge of Association rules and regulations.
• TS2/TDR knowledge considered an asset.

Skills:

• Demonstrated analytical and problem-solving skills.
• Proficiency in French language (Read, Write, Speak)
• Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
• Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills.
• Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability.
• Willingness to pursue continuous learning and self-development.
• Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
• Strong keyboarding skills and working knowledge of PCs.
• Positive attitude and demonstrated ability to get along with others.
• Ability to implement change efforts.
• Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.

Additional Information:

• This role requires rotational shifts, which may include evenings, weekends, and holidays.
• The position offers opportunities for professional growth and development within the Credit Card Operations department.
• Adherence to the NTT Data Code of Conduct and NTT Data Credit Card Standards is mandatory.

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📌 Eligibility Criteria

• Qualification: Bachelor’s Degree

• Work Experience: 1 – 4 Years

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✅ How to Apply for NTT DATA Recruitment 2026?

Interested candidates can apply online by clicking the application link below:Find Recruiters

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